Customer Service Sales CoordinatorAndy File Associates Ltd • Staveley, England, United Kingdom
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Customer Service Sales Coordinator
Andy File Associates Ltd
- Staveley, England, United Kingdom
- Staveley, England, United Kingdom
Über
Salary Up to £28,000
Position Permanent
Hours 5 days per week in Staveley – Monday to Thursday and Friday
Main Purpose of the Job To act as a point of contact within the Company for UK and Export customers and the external sales team. To administer all aspects of sales order processing process including: preparation of quotations, sales orders and purchase orders. To provide a business support service as and when required.
Responsibilities & Duties
Communicating with customers to clarify requirements and advising pricing, lead times and delivery dates.
Provide quotations and prices to customers and maintain sales funnel.
Sales order processing and the raising of purchase orders.
Maintaining a clean order book.
Respond to telephone enquiries and correspondence from customers.
Increase sales by advising customers of products that complement or support the ones they are ordering.
Liaise with technical support to ensure our client's quotations meet customer's requirements.
Assist and support Sales Operations Manager, Key Account Managers and Product Manager as and when required.
Monitor and report performance against Key Performance Indicators.
Raise discrepancy complaint forms when required.
Assist with customer complaints.
Manage the customer data base ensuring it is up to date and accurate.
Assist with CRM data input as and when required.
General admin duties.
Ensure you show regard for your fellow colleagues.
Ensure Health and Safety regulations are adhered to at all times.
Ensure all Company procedures are always followed.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Benefits
25 days holiday + Bank Holidays (3 days to be saved and taken over the Christmas break).
Quarterly bonus based on Company Performance.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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