Über
From £65,000 + pension, PMI, ShareSave, 6.6 weeks holiday.
Role Purpose Reporting into the Senior Customer Analytics Manager within the Customer & Data Team at B&Q, the Analytics Manager will deliver high quality analysis and insights to drive customer understanding, strategy, experience, engagement, revenue, and business efficiencies across B&Q and TradePoint.
Responsibilities
Lead analysis of customers, CRM & Loyalty, marketing performance, and retail insight requirements.
Plan, prioritise and deliver analytical work, managing backlog with Agile practices.
Lead a functional area of analysis, support wider deliverables, identify opportunities and recommend actions.
Run complex analytics, forecasting, set analytical standards through robust methods.
Coach, develop and lead analysts; build technical capability and stakeholder influence.
Translate stakeholder demand into structured analytical approaches and influence decisions.
Ensure analysis drives actionable outcomes; track adoption and impact.
Collaborate with Tech, Data Science, DVA and Group Data to align frameworks, definitions and governance.
Stay abreast of external analytics developments and support new channels and services.
Qualifications
Strong analytical background, complex SQL, Python or R proficiency.
Project leadership experience, managing teams and stakeholders in matrix environments.
Experience with Agile methods (Scrum, Kanban).
Coaching and mentoring highly technical teams.
Experience with cloud analytics platforms (Databricks, Snowflake, BigQuery).
Marketing campaign and CRM analysis experience.
Statistical methods knowledge (hypothesis testing, confidence intervals, p‑values).
Commitment to QA, coding documentation, version control, data governance.
Interest in customer behavioural analysis and omnichannel personalisation.
Familiarity with Jira/Confluence for workload management.
Curiosity, analytical rigor and creative problem solving.
Commercial mindset; ability to prioritise valuable actions and communicate insights.
Storytelling and visualization skills for reports and dashboards.
What's in it for you We offer a competitive salary, pension scheme, bonus, ShareSave options, 6.6 weeks holiday, hybrid working, and a range of wellbeing and diversity initiatives. For recruitment adjustments, contact recruitment@b-and-q.co.uk.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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