Team Lead

This role is for a true front‑of‑house leader, someone who sets the tone, owns the floor, and works in lockstep with the kitchen to deliver a seamless guest experience. We're looking for a confident, hands‑on team lead who understands that great service starts with strong communication, accountability, and mutual respect across departments.

- Create a welcoming, polished environment by leading guest interactions and service standards.

- Address guest concerns quickly, professionally, and with a solutions‑focused mindset.

- Ensure consistency in service, pacing, and presentation throughout each shift.

Team Leadership

- Lead, coach, and support café associates including baristas, servers, and cashiers.

- Set clear expectations, hold the team accountable, and lead by example during service.

- Train new hires on service standards, POS systems, and café procedures.

- Partner with management on scheduling to ensure proper coverage and smooth shifts.

Operational Excellence

- Execute and verify opening, mid‑shift, and closing procedures using checklists.

- Maintain cleanliness, organization, and flow in all front‑of‑house areas.

- Monitor FOH inventory and communicate proactively with the kitchen and leadership team to ensure readiness and efficiency.

Sales, Cash, and Compliance

- Manage cash handling, till balances, and daily sales reporting accurately.

- Drive sales through menu knowledge, upselling, and guest engagement.

- Uphold all health, safety, and sanitation standards without exception.
Required Skills and Qualifications

- Experience: 3+ years in a café, restaurant, or hospitality setting, including at least 1 year in a leadership or supervisory role.

- Leadership Skills: Strong communicator with the ability to motivate, correct, and develop team members.

- Operational Skills: Comfortable with POS systems, cash handling, and shift management.

- Knowledge Base: Solid understanding of food safety, service standards, and hospitality best practices.

Work Environment

- Fast‑paced café setting with active, on‑your‑feet leadership.

- Ability to stand for extended periods and lift up to 25 lbs as needed.

- Flexible schedule including mornings, weekends, and holidays.