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Applications Service Manager
NHS
- London, England, United Kingdom
- London, England, United Kingdom
Über
Key Responsibilities
Service Management
To be responsible for the provision of an efficient service for the IDT Applications Team, ensuring that processes are effective, integrated and in line with Trust standards.
Continually review the service provided and monitor demand‑capacity and throughput. Develop and provide reports to various management groups as needed.
Work closely with all managers within the Team to deliver the Applications and Clinical Systems service. Ensure that there is a structured process for throughput of work requests for both projects and BAU, and that these are allocated and assigned appropriately with consideration of all priorities.
Work with all the managers within the team regarding any issues of quality of service within the Applications Teams or with suppliers, liaising with other IDT teams and stakeholders as needed. Support the HoA&CS and the ADM in managing suppliers and their contracts.
TDA and CAB: Representing the Applications and Clinical Teams at the Technical Design Authority and Change Advisory Board meetings to ensure that appropriate processes are followed.
Service Management through the Applications Lifecycle Lead the service management of all requests through the lifecycle for the Applications and Clinical Systems Department and the teams. Ensuring the smooth running of the service with oversight of queues, managing throughput of tickets through all teams, liaising with stakeholders and other IDT teams and colleagues as needed for resolution of tickets. Ensuring that the Service Desk system meets the needs of the Applications teams, liaising with the Service Desk team where needed. Own the Business Continuity Planning (BCP) for the Applications teams, contributing to the development of business continuity plans for clinical services and the rest of IDT. Own and manage the disaster recovery plan for the Applications Team, linking in with suppliers, other IDT teams, Trust Emergency Planning teams and clinical and operational services as needed. Provide support for the management of Applications procurement and contract management: developing specifications; managing supplier responses; supplier SLA management.
Risk and Issue management: monitoring the Trust Risk Register for Applications‑related risks, liaising with Clinical Services to understand risks raised, and with internal Applications.
Job responsibilities: The above Main duties is not an exhaustive list for the role, please refer to attached Job description for full details for the role. Previous applicants need not apply.
About Us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
Date Posted 22 December 2025
Pay Scheme Agenda for change
Band Band 8a
Salary £64,156 to £71,148 a year pa pr incl HCAS (inner london)
Contract Permanent
Working Pattern Full‑time
Reference Number 200-NN-7367261-A&C-Z-B-A
Job Location St. Georges Hospital, Wandle Annex Blackshaw Road Tooting London SW17 0QT
Person Specification Qualifications and Training (Essential)
Master's Degree level education or equivalent experience in a numerate subject
ITIL Service Management Foundation Level
Awareness of healthcare IT systems or equivalent experience
At least five years post degree experience in IT Service Management, ideally for Applications
Qualifications and Training (Desirable)
Project management
Relevant professional registration (Prince2)
Management Training
Experience (Essential)
NHS Acute experience of applications
Experience in communicating complex issues to a wide audience
Experience in building and maintaining working relationships to a senior level.
Experience of Incident, & Problem Management, Service planning, & change management processes, especially in an ITIL‑based environment
Experience with SLAs and KPIs for application performance
Experience of managing third‑party suppliers and service contracts
Experience (Desirable)
Experience of working with Electronic Patient Records such as Cerner or equivalent, other applications and clinical systems, and suppliers for the same.
Skills (Essential)
Excellent verbal and written communication skills
Evidence of influencing skills through matrix management
Highly efficient in prioritising workloads
Highly effective problem‑solving skills, creative thinker, seeking solutions
Mature and confident manner capable of negotiating and influencing clinical and managerial staff
Excellent organisational skills with a demonstrable ability to balance competing demands and priorities
Strong written and verbal communication skills
Ability to diagnose complex problems, situations and or information and make informed judgement to formulate solutions and recommend/decide on best course of action.
Ability to think strategically whilst leading a team to deliver results across several complex projects with numerous interdependencies.
Ability to manage competing priorities and make effective decisions under pressure
Other Essential
Copes well under pressure
Service oriented and customer focused
Confident & operates effectively even in stressful situations
Effective interpersonal skills, coupled with the ability to communicate regarding contentious service level issues and undertake contract negotiations with tact and diplomacy
Proven ability to work in collaboration with service providers, building and developing relationships.
Proactive in forging links with stakeholders and partner organisations
Excellent communication, problem solving and organisational skills
Demonstrate a thorough understanding of business priorities and an understanding of the business criticality of platforms and applications
Ability to multi‑task and maintain concentration levels whilst doing so.
Desirable (Other)
Self‑motivated and able to act on own initiative.
Knowledge (Essential)
Expert Knowledge of IT including:
Microsoft applications such as MS Project, MS Visio, MS Excel and the like.
Data protection and security
Excellent working knowledge of NHS processes, politics and structure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details St George's University Hospitals NHS Foundation Trust
St. Georges Hospital, Wandle Annex Blackshaw Road Tooting London SW17 0QT
Website: https://www.stgeorges.nhs.uk/
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Sprachkenntnisse
- English
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