Professional Services Solutions EngineerUnily • City of London, England, United Kingdom
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Professional Services Solutions Engineer
Unily
- City of London, England, United Kingdom
- City of London, England, United Kingdom
Über
About Unily Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market‑leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
Job Purpose The Professional Services Solutions Engineer will serve as a technical expert and strategic advisor during the pre‑sales process, specializing in designing and articulating complex Professional Services solutions for prospective and existing clients. Reporting to the Director, Solutions Engineering, this role will be responsible for leading technical discovery, architecting comprehensive solutions, and creating compelling proposals for complex, value‑driven Professional Services engagements. The ideal candidate will combine deep technical expertise, advanced consultative skills, and strategic thinking to drive revenue growth while ensuring proposed solutions are technically sound and deliverable.
Main Responsibilities Technical Sales Support
Participate in the pre‑sales process to provide technical expertise and Professional Services guidance
Collaborate with Sales Team and Solutions Engineers to qualify opportunities and understand client requirements
Support the development of technical presentations and demonstrations for prospective clients
Address technical questions and concerns during client meetings and proposal discussions
Articulate the value proposition of our Professional Services offerings from a business goal and technical perspective
Contribute to RFP/RFI responses with detailed technical implementation approaches
Solution Scoping & Design
Lead technical discovery sessions with prospective clients to understand complex requirements
Assess client technical requirements and professional services needs
Design initial solution architectures and Professional Services approach
Estimate level of effort and resource requirements for Professional Services projects
Identify technical risks and dependencies in potential engagements
Collaborate with Professional Services team to validate technical approaches
Proposal Development
Validate use of specific Professional Services SKUs/offerings
Create custom statements of work for Professional Services engagements where necessary
Develop detailed scope definitions that clearly outline deliverables and exclusions
Collaborate with Sales on pricing strategies for PS proposals
Define clear roles and responsibilities for both client and PS teams
Document assumptions and prerequisites for successful PS engagements
Create compelling technical narratives that differentiate our PS approach
Client Relationship Building
Establish trust and credibility with prospective clients through technical expertise
Conduct discovery sessions to understand client requirements and objectives
Present PS approaches to client stakeholders at various levels including C‑level
Address client concerns regarding feasibility and approach
Support contract negotiations on Professional Services matters
Facilitate smooth transition from sales to PS for won opportunities
Knowledge Transfer & Delivery Alignment
Document technical requirements and client expectations for delivery teams
Conduct handoff meetings with PS teams for won opportunities
Provide contextual information about client environment and requirements
Remain available as a resource during initial phases of delivery
Ensure alignment between sold scope and delivery approach
Gather feedback from delivery teams to improve future scoping accuracy
Continuous Improvement
Analyze win/loss outcomes to identify improvement opportunities in pre‑sales approach
Track actual Professional Services effort versus estimates to improve scoping accuracy
Stay current on product features, capabilities, and Professional Services best practices
Contribute to the ongoing refinement and optimization of Professional Services SKUs, methodologies and tools
Share knowledge and insights with the broader pre‑sales and delivery organizations
Identify patterns in client requirements to inform service offering development
Market Intelligence & Competitive Analysis
Stay current on industry trends, competitor offerings, and emerging market needs
Develop competitive intelligence on Professional Services offerings, pricing models, and delivery approaches
Analyze win/loss data to refine solution approaches and proposal strategies
Identify market opportunities for new service offerings or solution packages
Provide insights to Professional Services team and leadership on market dynamics and competitive positioning
Requirements Experience
5+ years of experience in technical consulting, solution engineering, or related roles
Proven track record in pre‑sales or technical sales support for software solutions
Experience with software implementation or other Professional Services projects and methodologies
Background in solution design and scoping for enterprise implementations
History of successful collaboration with sales teams on complex opportunities
Experience creating technical content for proposals and client presentations
Technical Skills
Strong understanding of our software platform, features, and technical capabilities
Knowledge of implementation methodologies and best practices
Understanding of integration approaches and system interoperability
Familiarity with cloud infrastructure and deployment models
Ability to quickly assess technical environments and requirements
Experience estimating Professional Services effort and complexity
Sales & Business Skills
Understanding of the sales cycle and opportunity qualification process
Experience developing services proposals and statements of work
Ability to translate technical capabilities into business value
Skills in solution pricing and scope definition
Understanding of services contracting and engagement models
Experience supporting contract negotiations from a technical perspective
Communication & Presentation
Excellent verbal and written communication abilities
Strong presentation skills for technical and business audiences
Ability to explain complex technical concepts to non‑technical stakeholders
Experience leading discovery and scoping sessions with clients
Skills in creating compelling technical narratives and proposals
Confident and articulate in client‑facing situations
Problem‑Solving & Analytical Skills
Strong analytical thinking and problem‑solving capabilities
Ability to quickly understand client business problems and technical needs
Experience designing solutions to address complex requirements
Skills in risk assessment and mitigation planning
Capacity to balance client needs with implementation feasibility
Attention to detail in requirements gathering and solution design
Additional Skills
Self‑motivated with ability to work independently
Collaborative approach to working with sales and delivery teams
Adaptability to changing requirements and priorities
Strong time management and organizational abilities
Business acumen and understanding of implementation economics
Proactive and solution‑oriented mindset
Education & Certifications
Bachelor’s degree or commensurate experience preferred; degree in Computer Science, Information Technology, or related field a plus
Technical certifications relevant to our platform or technologies
Project management or solution design certifications a plus
Sales methodology training beneficial
Travel Requirements
Willingness to travel up to 20‑40% (domestic and international) to support client engagements and sales activities
Location
Flexible with preference for major business hubs in North America (ET)
Why Work For Unily? In addition to a generous base salary and discretionary company bonus, you will enjoy a supportive team culture, an industry‑leading product, flexible hybrid work options, modern office spaces, and comprehensive benefits in the UK and US.
Our commitment to sustainability and community giving includes paid volunteer days, charity donation matching, and electric vehicle leasing options.
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Sprachkenntnisse
- English
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