Field Service Engineer/Technician(Biligual in Mandarin)

Company Summary:

Company Summary:

Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting-edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.

The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks.

Summary:

To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field. The ideal candidates should have 3+ years of related experience on automated CNC machines or fiber laser machines .

Field Service Engineer/Technician Responsibilities:

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.

Field Service Engineer/Technician Preferred Qualifications:

• Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university.or equivalent with 2+ years’ experience on automated CNC machines.
• Recent experience of installing, repairing, and diagnosing problems of automated CNC machines .
• 3+ years’ related experience on automated CNC machines or fiber laser machines .
• Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
• Able to read and interpret electrical and mechanical drawings and test equipment.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Mandarin Chinese reading and speaking ability is a plus.
• Residing in the NC Area is preferred.
• Self-driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Ability to lift 50 lbs.

Location:

• Our North American headquarters is located at Schaumburg, IL 60173.
• Houston Branch: 19416 Park Row, #120, Houston, TX 77084.

Benefits & Perks:

• Competitive compensation package
• Company-paid medical insurance
• Dental and vision insurance at low cost
• Company paid basic life, short- & long-term disability insurance
• 401(k) with employer match
• (20) days of paid time off, and (11) paid holidays per year
• FSA / HSA