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AI Sales Strategy Senior Manager
Genesys
- London, England, United Kingdom
- London, England, United Kingdom
Über
AI Sales Strategy Senior Manager The AI Sales Strategy Senior Manager plays a critical role in advancing the global go-to-customer strategy for Genesys AI and Experience Orchestration solutions. This role integrates strategic planning, revenue operations expertise, and deep knowledge of AI-powered customer experience to drive growth, productivity, and alignment across Sales, Marketing, and Revenue Operations worldwide. At Genesys, we are transforming the customer experience landscape through empathy, innovation, and the power of AI. Joining Genesys means becoming part of a collaborative global team that is redefining how organizations engage with their customers. The ideal candidate brings strong analytical capability, strategic insight, and subject matter expertise in AI solutions to influence priorities, guide opportunity strategy, and support regional teams in delivering bold outcomes across a wide variety of markets.
Responsibilities
Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories
Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights
Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving
Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions
Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets
Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale
Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows
Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies
Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations
Key Attributes
Operate with autonomy and strong organizational skills, driving workstreams forward with limited oversight across multiple regions
Maintain a high sense of ownership along with a willingness to dive into detailed analytics and tactical processes
Establish trust and credibility quickly with senior leaders, cross functional partners, and Sales teams worldwide
Translate complex AI, sales, and operational concepts into simple insights that support decision making across varied market contexts
Demonstrate a positive, collaborative approach with commitment to team success and global customer impact
Minimum Requirements
Bachelor degree
8 or more years of relevant professional experience that includes software or SaaS sales, revenue operations, business operations, AI solution selling, or consulting
Proven experience with AI powered customer experience technology, preferably within the contact center or enterprise software marketExperience creating territory strategies, account plans, and operational models across diverse markets
Strong analytical, strategic thinking, and structured problem solving skills
Experience with enterprise sales methodologies such as MEDDPICC
Strong communication, presentation, and stakeholder management skills
Ability to manage multiple fast moving workstreams with competing priorities across global teams
Advanced proficiency in Excel and PowerPoint, with experience in data modeling and visualization tools
Desirable Skills
Experience selling or supporting AI solutions in customer experience or contact center markets
Experience in overlay, specialist, or subject matter expert roles that require cross functional influence across regions
If a Genesys employee referred you, please use the link they sent you to apply.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Equal Opportunity Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Seniority level Mid-Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries IT Services and IT Consulting and Software Development
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Sprachkenntnisse
- English
Hinweis für Nutzer
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