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Sales Advisor
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Samsonite . Get AI-powered advice on this job and more exclusive features. Job Description
Position:
Part-time Sales Advisor (24 hours per week) Location:
Samsonite Oxford Street Store, 285 Oxford St, London W1C 2DW Availability:
As soon as possible Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Principal Accountabilities
Customer Service/Sales
Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add-on sales. Be knowledgeable about store layout, products, and stock availability. Deal with customers in a cheerful, polite, and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after-sales service, Supplier’s warranties, and areas covered. Maintain awareness of sales promotions, incentives, and product brochures. Be aware of all sales figures, targets, and commissions on a daily/weekly/period basis. Stock/Merchandising
Process deliveries and communicate any discrepancies efficiently. Ensure backup stock and stockrooms are kept in order. Assist in layouts and maintenance of merchandising and internal displays. Read and act on relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security
Ensure security issues are acted upon where possible and reported to Management. Remain vigilant when dealing with stock and monies, ensuring Company Procedures are followed. Housekeeping
Maintain high standards within the store. Ensure daily cleaning and look after fixtures, fittings, and stock. Operations / Administrative Duties
Handle telephone enquiries politely and efficiently; communicate all messages. Ensure customer enquiries/orders are communicated to Head Office per Procedures. Open and close the store following Procedures. Carry out stock and personnel administration as directed. Attendance
Report 10 minutes before shift start. Contact the store early if absent or late. Speak directly to your Manager by phone if unable to attend. Make up any lost business time. Attend training courses as directed. Appearance
Maintain a well-groomed, neat, and tidy appearance per Dress Policy. Health & Safety
Act on any accidents or dangers and report to Management. Be familiar with Health and Safety Manual and fire safety procedures. Additional Responsibilities
Perform duties of a similar nature as required and directed by Management. Skills Required
Constant standing, bending, lifting luggage up to 15 kilos. Computer literate. Previous retail experience. Ability to work under pressure. Team player and motivator. Target driven. Brand sensibility. Good command of English. Flexibility.
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Sprachkenntnisse
- English
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