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Sales Manager
Latest Sales Jobs
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
Über
Role Overview The Internal Sales Manager (B2C) will lead and manage the internal sales team to drive business‑to‑consumer sales performance. This role focuses on achieving revenue targets, improving customer acquisition and retention, and ensuring exceptional customer experience through effective sales strategies and team leadership.
Key Responsibilities
Sales Leadership & Strategy
Develop and implement B2C sales strategies aligned with company objectives.
Monitor and analyse sales performance metrics to identify growth opportunities.
Forecast sales and set realistic targets for the team.
Team Management
Recruit, train, and mentor internal sales representatives.
Conduct regular performance reviews and provide coaching for improvement.
Foster a positive, high‑performance culture within the team.
Customer Engagement
Ensure the team delivers excellent customer service and maintains strong relationships.
Handle escalated customer issues and resolve them promptly.
Process & Compliance
Optimize sales processes for efficiency and effectiveness.
Ensure compliance with company policies and relevant regulations.
Reporting
Prepare and present regular sales reports to senior management.
Provide insights and recommendations based on data analysis.
Skills & Qualifications
Proven experience in B2C sales management, preferably in an internal sales environment.
Strong leadership and people management skills.
Excellent communication and negotiation abilities.
Proficiency in CRM systems and sales analytics tools.
Ability to work under pressure and meet targets.
Strong organizational and time‑management skills.
Education & Experience
Minimum 3–5 years of experience in sales management, with a focus on B2C.
People management experience.
Key Performance Indicators (KPIs) include: achievement of monthly and quarterly sales targets, customer satisfaction and retention rates, team performance and productivity metrics, conversion rates, and revenue growth.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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