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Sales Administrator
Ecofficiency Ltd
- Doncaster, England, United Kingdom
- Doncaster, England, United Kingdom
Über
8 January 2026
Department:
Customer Experience
Employment Type:
Permanent – Full Time
Location:
Doncaster
Reporting To:
Lindsey Thorns / Jessica Phillips
Compensation:
£27,846 – £29,725 / year
About Ecofficiency Ltd
We are a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. We offer industry‑leading soil classification through testing kits and a state‑of‑the‑art mobile SiteLab. Our online management portal, EcoIntelligence, supports all reporting needs.
Why Join Us?
Community:
We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague:
We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer:
We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment:
Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About The Role As Sales and Service Coordinator at Ecofficiency, you will work with customers to process incoming enquiries by phone or email, deliver excellent service, and establish strong relationships with customers and supply chain partners to book orders. You will manage day‑to‑day operations, prioritise workload, handle ad‑hoc queries, and use problem‑solving skills to create good outcomes now and in the future.
You will work in a small team in a fast‑paced environment, enjoying teamwork while taking responsibility for your own workload and building relationships with customers. You will own customer complaints or queries, ensuring prompt investigation and resolution.
You must work well under pressure, maintain attention to detail, raise quotations for products and services in accordance with KPIs and SLAs, and negotiate and identify business opportunities.
Additional Information
Working hours: 42.5 per week, Monday to Friday, 8 am‑5 pm or 8:30 am‑5:30 pm, with a 30‑minute lunch break and two 15‑minute breaks.
You will work full time in the Doncaster office; you should live within reasonable distance to DN9 3GA.
This is an office‑based role with some hybrid working available after probation.
What we need from you
Excellent communication skills and a professional telephone manner.
Strong organisational skills and time management; able to work accurately in a fast‑paced environment with attention to detail.
Ability to respond to pressure and meet deadlines.
Negotiation skills and ability to identify business opportunities.
Enthusiastic, driven, and determined.
Confidence with Microsoft Office programmes.
You Must Have
Delivered outstanding customer service in a previous role.
Ability to work independently, manage time efficiently, and be an effective team member.
Grade C in Maths & English GCSE.
Basic IT skills – proficient with Word, Excel, and PowerPoint.
You May Have Experience working in the waste industry.
What we offer
Financial perks: pension scheme, rewards for length of service, and referral bonuses.
Exclusive discounts: MyPerks platform, cycle‑to‑work scheme, gym membership discounts, and skip‑hire discounts.
Health & wellbeing: flu jabs, eye‑care vouchers, and an Employee Assistance Programme.
Mental health support: confidential counselling, MyPerks Wellbeing Centre, and trained Mental Health First Aiders.
Family‑friendly: enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
Community engagement: volunteer days and collaboration with local charities.
Generous holiday: start with 23 days, increasing with service, plus buy/sell options.
Employee voice: regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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