Telesales / Counter SalesLawsons (Whetstone) Ltd • Sidcup, England, United Kingdom
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Telesales / Counter Sales
Lawsons (Whetstone) Ltd
- Sidcup, England, United Kingdom
- Sidcup, England, United Kingdom
Über
We are seeking a proactive and customer‑focused individual for a Telesales / Counter Sales role in our Sidcup branch. You will be an integral part of the branch, providing excellent service over the phone and in‑person to ensure customers always receive the best advice and support.
Main Responsibilities – Telesales & Counter Sales (Sidcup)
Handle incoming telephone and in‑person enquiries from trade and public customers
Advise customers on product selection, availability and pricing for timber, fencing and building materials
Process sales orders, quotations and resolve queries efficiently and accurately
Build and maintain effective relationships with new and existing customers
Support sales growth by identifying and following up on opportunities and leads
Work closely with warehouse and yard teams to ensure smooth fulfilment of orders and deliveries
Maintain a high standard of product knowledge, keeping up to date with ranges and promotions
Work to all health and safety protocols to protect yourself and others within the branch
Contribute to a positive, collaborative working environment and support colleagues as required
Essential Skills & Experience Required
Previous experience in sales, telesales, trade counter or builders’ merchant environment (essential)
Excellent verbal and written communication skills
Confident and professional manner with strong customer service focus
Reliable, punctual and enthusiastic with a commitment to quality service
Ability to multi‑task and thrive in a busy, fast‑paced environment
Good IT skills and familiarity with order processing systems
Willingness to learn, adapt and take on new challenges
Friendly, positive attitude and a genuine team player
Working Hours Full‑time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).
Employee Benefits – Why Work for Lawsons Sidcup?
Competitive salary ranging between £32,000 – £35,000, depending on experience
25 days’ holiday plus all UK Bank Holidays, plus an extra celebration day
Pension scheme, Death in Service benefit and Employee Assistance Programme
Access to our “My Reward” platform, including Online GP Access and wellbeing support
Comprehensive training and genuine opportunities for progression within the building and timber merchant sector
Inclusive and supportive team atmosphere where every colleague is valued
Why Choose a Career as Telesales / Counter Sales with Lawsons Sidcup?
Join the UK’s largest independent supplier of timber, fencing and building materials
Enjoy a mix of telephone sales and in‑branch customer service in a friendly, respected business
Benefit from ongoing support, professional training and real development opportunities
Work in a company that genuinely values its team and champions inclusivity, diversity and outstanding service
If you are driven by providing excellent customer service, enjoy working in a sales environment and want to join a respected, growing company in the building supplies industry, we invite you to apply today!
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Sprachkenntnisse
- English
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