Solutions Engineer- Post sales (Hybrid)Cybersearch Ltd • London, England, United Kingdom
Solutions Engineer- Post sales (Hybrid)
Cybersearch Ltd
- London, England, United Kingdom
- London, England, United Kingdom
Über
With offices across multiple continents, their platform powers global growth through localization, compliance, logistics, payments, and more.
The Opportunity As a Post‑Sales Solutions Engineer, you will play a key role in delivering a seamless onboarding experience for global retail clients. You will work closely with customers, integration teams, and internal stakeholders to ensure technical alignment and successful deployment of the platform.
This is a client‑facing, delivery‑focused role that involves guiding customers through onboarding and configuration, answering technical questions, and supporting their integration with third‑party systems such as eCommerce platforms, ERPs, and logistics providers. You will not be writing code, but you must have a strong understanding of APIs, webhooks, and system architecture to succeed in this position.
Responsibilities
Support new clients post‑contract through onboarding, configuration, and technical implementation
Serve as the technical point of contact for customers during post‑sales engagement
Provide best practice guidance on integration, API usage, and platform configuration
Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve integration efficiency
Translate customer requirements into actionable technical tasks and ensure alignment with platform capabilities
Help triage and troubleshoot technical issues in partnership with support and development teams
Document integration use cases, customer feedback, and support trends to inform product improvements
Pay: £75,000.00–£100,000.00 per year
Benefits
Additional leave
Flexitime
Life insurance
Work from home
Ideal Profile / Requirements
4+ years in a technical, client‑facing role within a SaaS or software environment (e.g., Solutions Engineering, Technical Onboarding, Implementation)
Strong understanding of APIs, data flows, and system integrations
Experience working with external clients in a post‑sales or delivery capacity
Ability to communicate technical concepts clearly to both technical and non‑technical audiencesComfortable managing multiple client projects simultaneously
Bachelor’s or Master’s degree in Computer Science or related technical field
Additional Information
Candidates must have existing right to work in the UK, as visa sponsorship is not available
The company values diversity and is proud to be an equal opportunity employer
Job Type Full‑time
Nice to Have
Experience with eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud)
Familiarity with payment gateways, logistics platforms, or ERP integrations
Fluency in French or additional languages is a plus
What's on Offer?
Work alongside & learn from best in class talent
Excellent career development opportunities
Flexible working options
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Sprachkenntnisse
- English
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