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Technical Solutions Engineer
Wingubox Ltd
- Newcastle, England, United Kingdom
- Newcastle, England, United Kingdom
Über
Technical Solutions Engineer
role at Wingubox Ltd.
Wingubox is a Kenyan-based software company located in Westlands.
Wingubox's mission is to empower today's business owners and managers to operate professionally, effectively, and efficiently through cutting‑edge software technology.
Job Detail
Offered Salary: KES 100,000.00+/Month
Experience: 4 Years
Industry: Software and Internet
Qualification: University/College Degree
Role Overview We are looking for a Technical Solutions Engineer to join our team. This person will manage key client engagements, oversee technical support, and contribute directly to product development initiatives. The role is ideal for a professional with proven experience in technical solution delivery, software support, integrations, and cross‑functional collaboration. We foster a collaborative, growth‑minded, and impact‑driven culture where each team member is encouraged to learn, innovate, and contribute meaningfully to the solutions we build.
Day‑to‑Day Tasks Overview
Business Development – 25%
Customer & Technical Support – 25%
Software development – 50%
Responsibilities
You will own the full client engagement cycle, from lead qualification to closing: develop proposals, technical documentation, and client‑specific solution materials.
You will deliver consultative virtual and onsite product demonstrations that communicate value clearly & strengthen the sales pipeline through proactive outreach, follow‑ups, and relationship building.
You will collaborate with internal teams to align client needs with product capabilities & serve as the primary technical point of contact for assigned clients.
You will troubleshoot complex technical issues and provide structured, well‑documented solutions & conduct end‑to‑end system configuration and onboarding setup for new clients.
You will provide technical guidance during implementation, rollout, and ongoing client adoption & mentor junior team members on support processes, troubleshooting, and best practices.
You will execute integration projects involving APIs, third‑party systems, and hardware devices: integrate biometric devices (ZKTeco, HikVision, and others) with attendance workflows.
You will contribute to feature development and enhancements on React Native mobile applications (Android & iOS).
You will support maintenance, upgrades, and module improvements on the Community platform (Python backend Vue frontend).
You will collaborate closely with product and engineering teams to drive efficient development cycles.
Success Criteria
Manages client relationships with confidence and delivers high‑quality engagements.
Resolves technical issues promptly, accurately, and with minimal supervision.
Executes integrations and technical tasks with strong attention to efficiency and detail. Qualifications
Bachelor's degree in Computer Science or a related field.
4 years of experience in a similar role, ideally within SaaS, technology solutions, or software integration environments & strong analytical and problem‑solving skills.
Proven ability to work cross‑functionally with product, engineering, and business teams.
Basic database operations (SQL or NoSQL).
Technical proficiency and working knowledge of: PHP (Laravel) – added advantage; Python (backend services), JavaScript/TypeScript; Vue.js or similar frontend frameworks; React Native (mobile development); REST APIs, integrations, and system connectivity.
Excellent communication skills with the ability to translate complex technical concepts for clients.
Solid project management skills, with strong ownership of deliverables and timelines.
High level of professionalism, initiative, and service orientation.
Ability to work independently while staying aligned with team and organizational goals.
Demonstrated leadership experience working with interns or junior team members.
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Sprachkenntnisse
- English
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