Solutions Engineer
tldraw
- London, England, United Kingdom
- London, England, United Kingdom
Über
Working as part of the GTM team and directly with a wide range of enterprise customers – from rapid‑growth startups to established businesses – you’ll ensure they begin their tldraw build in the best possible way. This focuses on the implementation phase right after signature, and begins just before, to ensure a smooth transition to production. As an engineer, you’ll maintain a close relationship with tldraw’s engineering and product teams, initially learning from them and ultimately exchanging ideas to continually improve both service delivery and the product itself.
Person You’ve been a software engineer for several years, most recently working directly with customers. You’re motivated by solving problems and helping others succeed with technology, and you have an eye on becoming a more strategic contributor. The agile, often unresolved processes of a young business excite you; your strong organizational skills and appetite to get things done with minimal direction make you a team player keen to learn from and support others.
Responsibilities
Work as a key part of the GTM team, reporting to the Head of GTM, focused on supporting customers plan and begin their tldraw SDK implementation.
Own the post-sale implementation process, defining how we onboard customers and leading them through successful integrations.
Project-manage these integrations efficiently and repeatably, setting the team up to scale when the time is right.
Partner with the pre-sales team to provide technical input before signature, helping shape implementation scoping and timelines, ensuring smooth handover to the implementation phase.
Develop and continuously improve technical onboarding materials, from integration guides and sample code to best practices, to ensure our developer users get their tldraw project off the ground swiftly and smoothly.
Define and implement tooling and reporting to monitor onboarding progress and early customer engagement.
Collaborate closely with tldraw engineers to translate real-world feedback into product improvements.
Must-haves
5+ years as a hands‑on software engineer building modern web applications, with strong full‑stack proficiency in React and TypeScript.
3+ years working directly with clients, helping them with their technical needs (implementation, support, client success).
Experience project‑managing multiple stakeholders, including external clients.
Experience working with developer tools or SDKs, including integrating third-party libraries/APIs into projects.
Experience or desire to work in a more hands‑on, unstructured environment where you can operate with autonomy and help shape new processes.
Nice to have
Solutions Engineering / Developer Relations experience.
Experience as a foundational member of an implementation or customer success team.
What you’ll get
Competitive salary and stock options.
Private health insurance (Vitality).
Hybrid working with four days a week in our London office.
25 days annual leave plus public holidays.
Equipment allowance for your ideal setup.
About tldraw tldraw is a London-based Series‑A startup that creates software for “infinite canvas” applications. It is best known for tldraw.com, the hugely popular (and free) zero‑friction collaborative whiteboard. The commercial product is our infinite canvas SDK for the web, enabling clients to embed and build on a canvas in their own products and services. Our community includes over 60 k followers, 40 k GitHub stars, and 6 k Discord members.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Software Development
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Sprachkenntnisse
- English
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