Front of House Manager

The Front of the House Manager is responsible for overseeing all guest-facing operations to ensure exceptional service, smooth daily execution, and a positive, professional work environment. This role leads FOH staff, enforces company policies, and serves as the bridge between ownership, management, and service teams.
Key Responsibilities Guest Experience & Service Excellence

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  Ensure every guest receives prompt, friendly, and professional service

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  Actively manage the floor during service, especially during peak hours

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  Handle guest concerns, complaints, and special requests with urgency and care

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  Maintain consistent service standards across all shifts

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  Monitor food presentation, timing, and accuracy before delivery to guests

Staff Leadership & Supervision

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  Lead, coach, and support servers, hosts, bartenders, runners, bussers, and helpers

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  Enforce company policies, dress code, and service standards

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  Address performance issues promptly and professionally

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  Provide on-the-spot training and corrective guidance when needed

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  Create a respectful, team-oriented, and non-toxic work environment

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  Ensure staff follows authority and chain of command

Scheduling & Labor Management

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  Assist with staff scheduling to meet business needs and control labor costs

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  Ensure proper coverage for all shifts

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  Manage call-outs, shift swaps, and attendance issues according to company policy

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  Monitor clock-in/clock-out compliance

Operational Oversight

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  Conduct pre-shift meetings and assign side work

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  Ensure FOH opening and closing duties are completed properly

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  Monitor cleanliness of dining room, restrooms, service stations, and bar areas

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  Ensure all FOH stations are stocked, organized, and ready for service

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  Coordinate with BOH to ensure smooth food flow and communication

Cash Handling & Reporting

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  Oversee register procedures, cash handling, and end-of-shift cashouts

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  Ensure accurate tip reporting and adherence to tip-pooling policies (if applicable)

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  Report discrepancies, incidents, or irregularities to upper management

Training & Development

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  Train new hires on service standards, menus, POS systems, and company policies

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  Ensure staff knowledge of food, drinks, allergens, and upselling standards

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  Assist in performance evaluations, probation reviews, and disciplinary documentation

Compliance & Policy Enforcement

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  Enforce company rules, HR policies, and safety standards

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  Ensure compliance with local labor laws and health regulations

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  Document incidents, warnings, suspensions, and escalations accurately