Front Desk Administrator

Dermalogica is seeking a Front Desk Administrator to deliver exceptional front-line service and provide seamless administrative support. This role is critical in delivering a world-class guest and student experience, supporting education bookings, retail sales, and daily administrative duties. You will work closely with the Education Director and Learning Advisor to support Dermalogica's education strategy.

Key Responsibilities

Front Desk Operations & Student Experience

• Serve as the first point of contact, delivering a welcoming, professional experience for all guests, students, and instructors.
• Assist with student check-in and check-out for workshops and events.
• Assist the Learning Advisors and Instructors with education materials, certificates and resources.
• Respond to inquiries via phone, email, and in person, providing accurate information.
• Notify appropriate staff members upon guest arrival.
• Manage incoming/outgoing mail, courier shipments, and deliveries.
• Maintain front desk organization, supplies, and visual standards.
• Count student store inventory monthly and ensure there is adequate stock on hand.
• Process payments and maintain accurate retail transaction records as needed.
• Support events such as media/influencer, trade shows, innovation launches and guest speaker sessions.
• Collaborate closely with education, operations, and sales teams to ensure smooth daily operations.
• Support reporting, data entry, and documentation as required.
• Provide administrative support for special projects, events and initiatives.
• Organize all aspects of Undergraduate Student Day: notes, hand-outs, catering and registration of students.
• Maintain cleanliness of kitchen/lobby, shared spaces, including loading the dishwasher, running cycles, unloading, and putting dishes away to ensure a tidy and hygienic office environment.
• Maintain kitchen supply inventory and place orders as needed.
• Support the General Manager with any administration requests.

Skills & Requirements

• Strong customer service and communication skills with the ability to represent the Dermalogica brand professionally.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Experience working with education learning management systems (LMS) or digital learning platforms.
• Ability to use booking tools/portals.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with WordPress and Canva is an asset.
• Ability to problem-solve and support instructors and students with day-to-day needs.
• Positively collaborates with other departments to support interdepartmental communication and other duties outside of the department.
• Experience in beauty, wellness, retail, or education administration is considered an asset.
  

General

• This role is NON-AGILE. You are required to be in office Monday-Friday.
• Monday to Friday, 37.5 hours per week 9-5pm; weekends and evenings may be required.

Why Join Dermalogica?

• Be part of a globally respected, professional skincare brand trusted by experts worldwide.
• Gain access to industry-leading education, innovation, and training.
• Work with a team that values passion, creativity, and growth.

Work perks

• Competitive health/dental benefits, life insurance
• RRSP matching program (after first 90 days)
• Monthly product allocation
• Access to LinkedIn Learning virtual learning platform
• Access to the wellness Calm app, EAP and other mental health tools
• Paid vacation, sick/pel days, lieu time
• Annual Fitness reimbursement
• Maternity supplemental pay and paternity time off
• Exclusive employee discounts with Unilever prestige brands
• Product & treatment discounts at our concept locations
• Access to product launches, company social & learning events

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities.

We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

We're committed to ensuring inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. If you require assistance during our recruitment process due to a disability, please contact us through our applicant tracking tool, BambooHR.
We strictly prohibit discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
All Canadian have the right to equality in the workplace.