Senior Property Manager

Senior Property Manager

The Senior Property Manager is responsible for maintaining our communities to a create a best-in-class experience, ensuring high level of service at all times. The Senior Property Manager is also responsible for building and motiving high performing teams to maximize the performance of the property.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As we are a highly collaborative team, this role is on-site full-time, and the successful candidate will be required to work in the office Monday to Friday .

Responsibilities

• Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience.
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.
• Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company.
• Manage and maintain all aspects of overall community budget, finances, property performance, and financial metrics
• Work with leasing staff to ensure that leasing and marketing goals are being met
• Audit residents’ files in accordance with company’s standards
• Maintain positive relations with all community vendors, prospects, residents, and team members
• Perform any other related duties as required or assigned

Supervisory Responsibilities

• Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed.

Qualifications and Experiences

• High school diploma or equivalent required, post-secondary or bachelor’s degree preferred
• Minimum 4 years of property management experience required
• 4 years’ experience in financial experience writing and maintaining budgets
• Experience in supervisory role, leading and developing teams
• Superior communication and customer service skills
• Ability to handle multiple priorities and wear many hats
• Calm and even-keeled demeanor
• Experience multi-tower developments, an asset
• Self-motivated, curious, responsive, and result driven
• Computer literate, including Microsoft Office Suite
• Proficient in Yardi property management software preferred
• General office, bookkeeping, and sales skills

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit .

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at