General Manager

Job Summary: The General Manager, Canada is the senior executive responsible for leading, growing, and optimizing retail, e-commerce, wholesale and distribution operations within the Canadian market. This role oversees national strategy, financial performance, regulatory compliance, customer engagement, and cross‑functional leadership across all provinces and territories. The GM serves as the primary representative of the company in Canada, ensuring strong market presence, operational excellence, and alignment with global or North American corporate objectives.

Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation.

Joining the Longchamp team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship.

With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Essential Duties & Responsibilities:

Strategic Leadership:

• Develop and execute the Canadian business strategy in alignment with global corporate goals.
• Identify market opportunities, competitive threats, and emerging trends across Canada’s diverse regional markets.
• Lead long‑term planning, including expansion, partnerships, and new business initiatives.

Financial & Operational Management:

• Own full P&L responsibility for the Canadian business.
• Set annual budgets, forecasts, and performance targets.
• Drive operational efficiency, cost optimization, and sustainable growth.
• Oversee supply chain, logistics, sales operations, and service delivery across all regions.

People & Culture Leadership:

• Build, lead, and mentor a high‑performing national team.
• Foster a culture of accountability, collaboration, and inclusion consistent with Longchamp values.
• Ensure compliance with provincial and federal labor laws, health and safety standards, and employment regulations.

Customer, Partner & Stakeholder Engagement:

• Strengthen relationships with key customers, partners, distributors, and industry associations.
• Represent the company in Canada with government bodies, regulatory agencies, and community organizations.
• Champion customer experience and ensure consistent delivery of brand standards nationwide.

Regulatory & Compliance Oversight:

• Ensure adherence to Canadian regulatory requirements, including privacy, employment, environmental, and industry‑specific standards.
• Manage risk, governance, and internal controls across all Canadian operations.

Brand & Market Development:

• Ensure adherence to Canadian regulatory requirements, including privacy, employment, environmental, and industry‑specific standards.
• Manage risk, governance, and internal controls across all Canadian operations.

Qualifications:

• Bachelor’s degree in business or a related degree
• 5 - 10 years of progressive leadership experience, including senior management of national or multi‑region operations.
• 5+ years of luxury retail experience managing multi-site stores, departments or units, P&L, inventory, operations and customer service strongly preferred
• Proven success in P&L ownership and scaling business performance.
• Deep understanding of the Canadian business landscape, regulatory environment, and regional market differences.
• Exceptional leadership, communication, and stakeholder‑management skills.
• Strong strategic thinking paired with hands‑on operational execution.
• Experience working within a global or North American corporate structure is an asset.
• Bilingual English/French is preferred.

Working Conditions:

• Hybrid, with frequent travel across Canada and to NYC.
• Fast‑paced environment requiring adaptability and strong decision‑making.
• Collaboration with North American corporate team.