Business Analyst

Job Description

Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, structured content analysis, and agile delivery within hybrid environments.

· Experience with SharePoint Online: configuring, customizing, and administering large document repositories.

· Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.

· Experience authoring and managing content using DITA XML and structured documentation practices.

· Familiarity with XML/XSLT transformations and metadata strategies.

· Strong understanding of Agile/Scrum methodologies and product management practices.

· Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.

· Proficiency for stakeholder engagement and documentation.

· Strong communication skills for translating technical concepts and facilitating stakeholder engagement.

· Experience conducting change impact assessments and readiness evaluations.

· Familiarity with Canadian government KM systems and accessibility standards.

Responsibilities

· Develop and document statements of requirements for considered alternatives.

· Perform business analyses of functional requirements to identify information, procedures, and decision flows.

· Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems.

· Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

· Establish acceptance test criteria.

· Support and use the selected departmental methodologies.

· Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables.

· Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems.

· Participate in stakeholder meetings and report progress throughout the KM lifecycle.

Mandatory Skills

· Experience with SharePoint Online: configuring, customizing, and administering large document repositories.

· Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.

· Experience authoring and managing content using DITA XML and structured documentation practices.

· Familiarity with XML/XSLT transformations and metadata strategies.

· Strong understanding of Agile/Scrum methodologies and product management practices.

· Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.

· Proficiency for stakeholder engagement and documentation.

· Strong communication skills for translating technical concepts and facilitating stakeholder engagement.

· Experience conducting change impact assessments and readiness evaluations.

· Familiarity with Canadian government KM systems and accessibility standards.

Nice to Have Skills

· Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection.

· Familiarity with Azure Cognitive Services and integration with KM platforms.

· Exposure to document-as-code principles and automated publishing workflows.

· Experience with Power BI or Tableau for post-migration analytics.

· Knowledge of compliance frameworks such as ISO 27001 or ITIL.

· Experience with multilingual datasets and merging bilingual content into unified knowledge articles.

· Familiarity with conversational AI platforms like Copilot Studio.

General Requirements

· Must reside in the Gatineau area in Quebec.

· Hybrid work arrangement — onsite at least three days per week, with additional days as needed.

· Strong organizational and time management skills.

· Commitment to quality and attention to detail.

· Ability to work independently and collaboratively.

· Willingness to learn new tools and technologies.

· Eligibility for Reliability Security status; minimum five years’ residency in Canada.

· Experience working in a multicultural or multilingual environment.

· Familiarity with agile or other modern project management methodologies.

· Previous experience in a remote or hybrid work setting.