Business Analyst, ServiceNow CMDB and Discovery

Cardinal Health

United States

United States

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Über

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled
Business Analyst
with expertise in
ServiceNow
Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping . In this role, you will act as a bridge between business stakeholders and technical teams. Key Responsibilities Requirements Gathering & Analysis Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery and ServiceMapping
Create process flows, data models, and wireframes to document requirements clearly.
Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile.
Collaborate with developers to ensure requirements are clear and concise for development
Testing, Documentation and Training
Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off.
Maintain documentation including workflows, data dictionaries, and training materials.
Leverage business knowledge to drive process improvements and enhance system usability.
Provide trainings to stakeholders
ServiceNow Expertise
Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards.
Support CI lifecycle management and maintain accurate CI relationships.
Work closely with ServiceNow developers and architects to implement solutions.
Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes.
Qualifications
4-8 years of experience, preferred as a Business Analyst in ITSM environments preferred.
Bachelor's degree in related field, or equivalent work experience, preferred
Minimum 2 years hands-on experience with
ServiceNow
CSDM ,
CMDB, Discovery and Service Mapping
preferred
ServiceNow certifications (CSA, CIS for CMDB/Discovery).
ITIL v3/V4 Foundation certification.
Experience implementing systems using Agile methodology.
Strong analytical, problem-solving, and communication skills.
Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like Google Drive.
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Anticipated salary range: $93,900 - $135,600 Bonus eligible: No Benefits Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close
2/5/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here. Cardinal Health offers a wide variety of benefits and programs to support health and well-being. #J-18808-Ljbffr

United States

Sprachkenntnisse

English

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