Über
Responsible for supporting local operations by ensuring all processes are properly documented and audited. Collect and analyze work data through the use of process audits, time studies, and transaction KPIs to determine efficiency and support continuous improvement of departments. Principal Responsibilities: Creation of all process documentation, work instructions, process checklists, and process flow documents. All documents must be audited via process audits and maintained with any necessary updates on an annual basis or whenever communication is provided of changes to a process. Documents are created for each process in each department to establish and document best practices and ensure consistent employee training. Document quantity of work items completed on a weekly basis to include document creation, process audits conducted, and completion of time studies. These indicators will be used to identify trends in knowledge or training gaps by department and employee. Conduct process audits to ensure processes are documented correctly. The Quality Coordinator will ensure all processes are audited annually to verify accuracy and ensure employee knowledge/compliance with the documented process. The Quality Coordinator will also document and communicate any identified training gaps to department supervisor for remedial training. Complete time studies to determine the time requirement for each activity. The Quality Coordinator will ensure that all core processes are audited annually to determine time consumption per process and identify any areas of waste. The Quality Coordinator will ensure that potential waste is reviewed for continuous improvement opportunities. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity Work on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develop and administer budgets, schedules, and performance requirements. Accountability Manage through subordinate supervisors or professionals the coordination of the activities for functional area with responsibility for results in terms of costs, methods, and employees. Impact of Decisions Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Working Relationships Frequently interact with subordinates, customers, and/or functional peer managers. May interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers. Scope Receive assignments in the form of objectives and establishes goals to meet objectives. Provide guidance to subordinates to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting objectives and schedules. Establishes and recommends changes to policies which effect subordinate organization(s). Skills and Competencies: This is an intermediate level position. Good interpersonal, presentation and training skills required. High school diploma or equivalent required. Proficiency in MS Office, strong writing, time management, and data analytics skills. Generally, prefer 1-3 years of related experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.
Sprachkenntnisse
- English
Hinweis für Nutzer
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