Account Manager

• Conducts business out in the field via face-to-face interactions with both potential and existing customers.
• Increases customer value through cross-selling.
• Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
• Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.
• Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.
• Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues.
• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
• Maintains and submits all required sales administration reports. Regularly attends company meetings.
  

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.
  

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.
  

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
  

• Knowledge of Miller Heiman's Strategic Selling and Large Account Management Process concepts.
• Prior experience in telesales and possession of proven phone sales skills.
• Knowledge in company product line.

Comprehensive Benefits Packages, RRSP Matching Plan, Internal Learning Centre, Competitive Salary, Career Growth, Wellness Programs & Tuition Reimbursement.