Field Technician

Join Our Flash Team as a Field Tech

The Field Technician will provide regional on-site support for FLASH customers who are local to a specific area. With the support of the FLASH Support Services team, the Field Technician will be responsible for:

This will be a great role for you if you are someone who puts the customer's needs first, likes to check things off your list, you are an over-communicator, have great customer service skills, a strong focus, extreme attention to detail, and are skilled in PARCS and troubleshooting.

Location: Ottawa, ON Canada

Travel:

• Travel within Canada up to 25%
• Being available to travel on short notice, such as the same day, may be required.
• Be available for a monthly on-call schedule (from 4 pm to 8 am Monday through Friday and 24 hours on Saturday and Sunday) with a two-hour response time.
• Be available during the on-call period where the technician might be required to spend time (4-5 hours) at specific sites.
• Be available for major special events in the area which the client may request a technician to be at the site during the event.
• The Field Technician may be assigned a company vehicle if their role requires it. When the company provides vehicles for field technicians, they are to drive for company-designated business only. The Fleet Vehicle SOP covers the policies for driving a company vehicle as well as for employees who wish to use their personal vehicle for company-designated business and reimbursement for costs associated with this business use.

What You'll Do:

• Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager.
• Commission and test all aspects and functionality of Flash equipment at the completion of installation.
• Service, troubleshoot, and resolve issues.
• Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication,
• Acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FlashParking's core values.
• Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
• Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope

What You Bring:

• Comfortable using hand tools and a multimeter.
• Developing an understanding of FlashParking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
• The ability to quickly learn and understand new hardware/electronic components.
• Ability to read, write, speak, and understand the English language in a business environment.
• Ability to work autonomously in an uncontrolled environment (parking garage).
• Experience with troubleshooting methodologies & quality testing.
• General experience with low and high voltage wiring or commercial electrical knowledge.
• Experience communicating with colleagues and customers in a technical support environment.
• General knowledge of LAN/WAN networks and associated components.
• A valid Canadian Driver's License.
• Ability to Travel to USA, Valid Passport
• Bachelor's Degree, Associate's Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.
• Ability to use a personal computer and proficiency with other Microsoft Office applications.

Qualifications:

• Strong written and verbal communication skills
• Amazing attention to detail
• Outgoing and has an "I've got this" attitude
• Ability to read, write, speak and understand the English language in a business environment
  • Documentation skills
• PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred.
• Experience installing local networks and working with relays is a plus.
• Bachelor of Arts, Associate's Degree, or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination or account management experience.)
• Some travel and a rotating on-call schedule is required

Pay Rate: $30-$39/hr

*Final salary will be determined based on candidate's skills and experience level.

Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• RRSP with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development