Customer Analytics Manager

No Relocation Assistance Offered
Job Number # Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Customer Analytics Manager (CAM) for LCL Enterprise provides insights & analytics and develops business recommendations for a specific customer account, taking into consideration Colgate Palmolive's strategies and the customer's business priorities/challenges. They will be responsible for driving category growth for both the Customer and Colgate.

In addition, the CAM will take on additional customer facing responsibilities, such as direct selling to a subset of the retailer banners and/or specific business areas (e.g. Trial & Travel, E-commerce). They will work closely with Customer Managers to develop and present stories to customers.

** This role is based out of our Toronto office and is expected to work in office 4x week.

Responsibilities:

• Top quality resource due to the quality of analysis needed/expected by the customers, as well as the strategic nature of the account
• Deliver category growth & sales targets within investment guidelines and alignment with brand strategies
• Deliver sales targets within investment guidelines and alignment with brand strategies
• Capability for pulling data from various data sources and drawing insights as well as interpreting shopper and consumer research to drive customer / category solution development with the customer
• Continuously track category trends, dynamics, and insights.
• Understand the impact of the 5P's (Promotion, Placement, Pricing, Placement, POP) on the category at the retailer. Identify 5P opportunities and make recommendations to the CMs and the retailer.
• Detailed analysis & insights on key market trends & insights, and regular detailed share analysis, promo analysis, pricing analysis – keeping in mind both competitive brands as well as competitive retailers.
• Understand the impact of activities at competitive customers and develop plans that will give customer a competitive advantage
• Understand Colgate's KPI's and Category Development Manager's impact on these KPI's
• Drive Colgate growth using category expertise, without sharing confidential information
• Complete regular business reviews with customers and annual top-to-top reviews
• Be the face of Colgate at the retailer in either direct selling to a subset of the retailer banners and/or specific business areas such as Trial & Travel, Ecommerce etc
• Assigned backup to the retailer for the CMs

Required Qualifications:

• Bachelor's Degree
• 6+ years of experience in Consumer Packaged Goods (CPG) industry
• Expert analytical and sales presentation skills
• Proficiency in working with cross-functional teams to achieve business results
• Proficiency in Microsoft and Google applications, Nielsen's Answers Desktop and JDA Space Planning is required

Preferred Qualifications:

• Solid understanding of Category Management/Retail Category Development principles

• Experience using LDIA and/or Retail Link

• Experience working with LCL Enterprises, Loblaws or Shoppers

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.