Bilingual Customer Service Representative

Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative resources within the public, broader public, and not-for-profit sectors. Our consultants bring deep domain experience, a rigorous selection approach, and a strong commitment to client confidentiality.

Bilingual Customer Service Representative (FR/EN)

Our client in the public sector is seeking a well-spoken Bilingual Customer Service Representative for a long-term assignment).

This is a hands-on and customer-facing role that will provide high-quality support to both English- and French-speaking clients, ensuring a positive customer experience and timely resolution of inquiries. In this role, you will handle incoming calls, emails, and chat requests, assist customers with product or service questions, and resolve issues efficiently and professionally.

You will also collaborate with internal teams to escalate complex issues, contribute to process and service improvements, and support reporting or feedback initiatives that enhance overall customer experience.

Qualifications

• You are fluent in both
  English and French
  – written and verbally;
• You have 2+ years of Client Service experience and a degree or diploma.
• You have experience working with databases and strong technical skills;
• You have excellent interpersonal skills and the ability to handle highly sensitive information with absolute professionalism;
• You have strong time management and prioritization skills and the ability to multi-task in a fast-paced environment.

Value of Interim Opportunities

• Exposure to complex, high-impact work within respected public-sector organizations.
• Opportunity to apply your expertise in meaningful, purpose-driven assignments
• Expand your professional network and skills
• Flexibility to stay active between permanent opportunities
• Ideal for professionals seeking project-based work or transitioning between roles

How to Apply:
If you feel that you have the right combination of skills and experience for this opportunity, please submit your resume. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

If you require an accessibility accommodation during the recruitment process, please call x.227.