Service Coordinator

Job Description

PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.

We are committed to better serve our customers by providing premier products, superior service, and by embracing and utilizing technology. We value integrity, innovation, and passion.

Noteworthy Awards:

• One of Canada's Best Managed Companies each year since 2013
• One of Canada's Top Small & Medium Employers 2020, 2021 and 2022
• Recognition by John Deere as a top performing dealer in North America

We Offer:

• A competitive compensation package with performance-based bonus opportunities
• Benefits that include a wide range of extended health benefits, travel insurance, prescriptions, dental, life, disability, and critical illness
• Opportunity to participate in Ownership of the company
• A referral bonus program
• Annual sick pay allowance
• Employee company and vendor discount programs
• Employee Assistance program
• Peer recognition program
• Strong focus on training and leadership development
• Company contests and team building events
• The opportunity to interact with leaders of the company

As a Service Coordinator, you will:

Play a vital role in supporting the daily operations of the Service Department with a strong emphasis on generating business, maintaining customer satisfaction, and ensuring timely collection of service revenue. This position helps drive profitability by coordinating service work, promoting maintenance programs, and managing financial follow-up for equipment repairs and service contracts.

The ideal candidate will have:

• Previous experience in service coordination, service writing, or customer service.
• Knowledge of agricultural equipment, components, and repair processes is an asset.
• Strong background in sales or business development within a service environment.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in dealership management systems (DMS), service scheduling, and billing software.
• Ability to manage collections and maintain financial accountability.
• Valid driver's license.

The hourly wage for this role is typically $ $40.25 and represents a range across all of PrairieCoast's BC and Alberta locations. It is influenced by various factors, including job-related skills, experience, relevant training, and work location.

In compliance with the BC provincial government mandates, we are posting a broad wage range to adhere to the wage transparency requirements.

Job Type: Full-time

Pay: $21.25-$40.25 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Dawson Creek, BC V1G 3C8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your expected wage for this position?
• Do you have any service writer experience? If so, how many years?

Work Location: In person