Dieses Stellenangebot ist nicht mehr verfügbar
Über
The Sales Specialist 2 (Ops) combines the skills of the Sales Specialist 1 Specialist and the skills of the Operations Specialist. This role executes the Living Spaces Guest Engagement Model and creates a positive experience for our guests that keeps them coming back. This role is expected to achieve targeted Sales per Hour and adhere to standards on all KPIs. This role also ensures success in all guest interactions. This role will maintain the cash office and counter, maintaining Standard Work of the Sales Specialist-1. Essential duties and responsibilities include the following. Other duties may be assigned. Execute the Guest Engagement Model, and the expected behaviors thereof, to meet or exceed Sales Per Hour (SPH) Thresholds. Executes Sales Specialist-1 Standard work for Operations Drive proficiency using Living Spaces Guest Engagement Model, connecting behaviors in the Guest Engagement Model to expected Sales outcomes Self assess daily sales results and complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunities Perform all guest email follow-up and complete open Customer Relationship Management (CRM) Follow-up tickets. Assist Store Leadership in resolving guest escalations, returns, exchanges and discounts, adhering to the guidelines of the Standard Operating Procedure (SOP) Process cash and check transactions to exacting standards of payments SOP. Process Synchrony and Concora manual payments, and credit card payments to strict SOP standards. Open and Close the Vault, ensuring compliance with the SOP, with paperwork precisely completed by required times for both Opening and Closing of the Vault Maintain Guest Surveys for Sales and Cashier, at or above store goals for both metrics Follow security policy set forth by Asset Protection, for the Cash Office, including but not limited to adhering to policies on access to the Cash Office and accuracy of transactions. Qualifications: Education/Experience: High School Diploma or GED equivalent. At least 1 year of retail experience in a direct customer interactive environment preferred. 1-2 year retail / sales / customer service experience. Equivalent combination of education and experience will be considered. Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Position Hiring Range The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Compensation: $16.75 - $21.78 Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Benefits Include: Medical Dental Vision 401(k) (full and part time eligible) Vacation Sick Time Flex Spending Account Employee Assistance Program Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.