Service Manager

Job Summary:
We are seeking a hospitality-focused Front of House (FOH) Manager to contribute to day-to-day operations and ensure an outstanding guest experience. The ideal candidate will lead by example, manage staff effectively, and maintain a positive atmosphere for both customers and team members.

Key Responsibilities:

• Oversee all front-of-house operations, including greeting guests, managing reservations, and ensuring seamless service delivery.
• Recruit, train, and supervise FOH staff, ensuring a high standard of performance and professionalism.
• Develop and maintain relationships with customers, addressing feedback and resolving complaints promptly.
• Collaborate with the kitchen and back-of-house teams to ensure smooth coordination and service.
• Manage schedules, assign shifts, and monitor staff performance to ensure adequate coverage and productivity.
• Maintain cleanliness, organization, and compliance with health and safety regulations.
• Monitor and manage inventory levels for FOH supplies.

Qualifications:

• Proven experience in a front-of-house management or supervisory role, preferably in the industry.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
• Excellent customer service skills and a commitment to delivering exceptional guest experiences.
• Ability to handle high-pressure situations with professionalism and efficiency.
• Knowledge of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A positive and supportive work environment.