Customer Service Representative

Job Summary
We are seeking a dedicated and organized Customer Care Coordinator to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up. This role requires excellent communication skills, attention to detail, and familiarity with medical terminology and office procedures. The Customer Care Coordinator plays a vital role in maintaining high patient satisfaction and supporting the efficient operation of our medical or dental practice.

Duties

• Manage patient appointments, confirmations, and rescheduling through electronic medical records systems
• Answer patient inquiries via phone, email, and in person with professionalism and empathy
• Verify patient insurance information and assist with billing questions
• Maintain accurate and up-to-date patient records in compliance with privacy regulations
• Coordinate communication between patients and healthcare providers
• Assist with administrative tasks such as filing, data entry, and document management
• Support clinical staff by preparing necessary documentation and ensuring smooth patient flow
• Educate patients on office policies, procedures, and relevant health information as needed

Requirements

• Prior experience in a medical or dental office setting is highly preferred
• Knowledge of medical terminology is essential for effective communication and record management
• Experience working with electronic medical records (EMR/EHR systems) is required
• Strong office experience including administrative tasks such as scheduling, data entry, and customer service
• Excellent interpersonal and communication skills with a compassionate approach to patient care
• Ability to multitask efficiently in a fast-paced environment
• Strong organizational skills with attention to detail
• Familiarity with healthcare privacy regulations (e.g., HIPAA) is a plus

Job Types: Full-time, Part-time

Pay: $27.00-$29.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Work Location: In person