IT Support TechnicianAlderley Edge School for Girls • Alderley Edge, England, United Kingdom
IT Support Technician
Alderley Edge School for Girls
- Alderley Edge, England, United Kingdom
- Alderley Edge, England, United Kingdom
Über
*Purpose of role:*
To provide First Line Technical Support for all users in school and a first-rate IT Support Service for Parents.
*Main Duties and Responsibilities*
· Provide technical support for school users (and external guests) of the Windows based clients and attendant classroom Audio Visual equipment.
· Provide technical support for iOS and MacOS based devices used by both staff and students.
· Maintain, Update and Configure Classroom iPad sets for the Junior School.
· Maintenance and resupply of school owned printing equipment.
· Monitor Print Queues and resolve printing faults.
· Provide managed wireless support and troubleshooting.
· Respond to all Helpdesk Tickets in a prompt and professional manner and make an accurate record of work undertaken.
· Provide induction and device onboarding to new staff and students.
· To provide advice, support and training to other staff as appropriate in relation to the use of IT systems and facilities.
· Resolve basic level network faults and issues.
· Maintain and update the Avaya Telephone System.
· Provide IT Support assistance to all Parents via email, telephone or in person.
· Monitor Microsoft Endpoint Manager to ensure the Anti-Virus system is kept up to date and free from risk.
· Monitor and Manage the Mobile Device Management application.
· Attend Open Evenings/Days to provide information to Parents/Potential Students.
· Assist the Data Team in ensuring the prompt issuance of credentials/information for access to the school systems.
· Provide limited AV support to a small selection of Performing Arts events as agreed with the IT Development Manager and Bursar (no more than four per year agreed in advance).
· To assist the Network Manager in cabling projects and providing basic network cabling installations.
· To keep abreast of modern developments and products that are related to the main job purpose.
· Troubleshoot and assist users with Office 365 issues and training.
· Any other such tasks that may be reasonably requested.
Job Types: Full-time, Part-time, Temporary
Pay: £15.69 per hour
Work Location: In person
Sprachkenntnisse
- English
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