Full-Time Guest Services Agent

• Be the first point of contact for guest inquiries via phone, text, and email.
• Provide exceptional service to guests before, during, and after their stay.
• Respond promptly to guest inquiries by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
• Assist guests with their reservations, check-in/check-out process, and general questions throughout their stay.
• Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
• Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
• Support the team with operational tasks and on-site assistance when needed.
• Resolve issues promptly and professionally to ensure guest satisfaction.
• Keep accurate records and follow hotel procedures and policies.
• Proactively check in with guests during and after their stay to ensure a smooth experience.
• Encourage satisfied guests to leave positive reviews on platforms.
• Monitor guest feedback and escalate any concerns to the Guest Services Manager.
• Support initiatives to improve the guest experience based on reviews and feedback trends.

• Excellent English, both written and verbal communication skills.
• Resides in Metro Vancouver and can access the hotel within 30 minutes.
• Comfortable using technology and learning hotel software (training provided).
• Strong time management, organizational skills, and attention to detail.
• Availability for full-time hours, including evenings, weekends, and holidays.

Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.