Care Coordinator

Established in 1998, Equinoxe Lifecare is an ISO 9001:2015 certified Montreal based homecare management company offering high quality personalized programs addressing the physical, psychological and social needs of our client families. We are dedicated to whole person care, ensuring the management, coordination and provision of quality care services across the spectrum in geriatric, chronic care, post operative and palliative care. Our team consists of skilled caregivers and care managers who are compassionate and function as an advocate and liaison to the client.

More information on 

We are recruiting a 
fulltime Care Coordinator
 – Office hours between 8:30am and 5pm weekdays.

Duties include:

• Coordinate scheduling and management of Client and Employee files using our web-based software
• Engage with our frontline workers to match our clients' needs with their availability
• Gather necessary information to initiate client services/new intakes
• Provide on-going feedback to families regarding service delivery and continuous assessment of patient satisfaction using email or video conferencing
• Provide on-going support to staff regarding care issues that surface during service delivery
• Inform the Head of Operations of staffing issues (training, skills, performance, etc) that require follow-up
• Manage services between Equinoxe services and local community resources
• Update client and employee files daily (as required)
• Complete appropriate paperwork to comply with Equinoxe policy and procedures
• Compliance with Equinoxe LifeCare Solutions policies and procedures regarding confidentiality, dress code, ethical standards, and patient care

The ideal candidate for this role should possess a strong commitment to helping others and be able to work collaboratively with our team members. Candidate must have strong language skills (English and French).

• Candidate must be "tech savvy" and be proficient in Microsoft Office.
• Educational level: DEC or higher
• Years of experience related to the job offer: 3-5 years relevant work experience

Description of qualifications:

- The successful candidate will be responsible, calm/patient, diplomatic and have a good, professional telephone manner and excellent customer service skills

- Attention to details and follow-up and ability to learn and use our care management software program are essential

• Prior experience in the healthcare sector is an asset

Please note

• Job Type: Permanent
• 40 hours per week
• To begin as soon as possible
• In person with possibility of one remote workday per week