Client Service Representative

Jack of Sports is a Toronto based company providing Swim Lessons, Lifesaving Courses, Summer Camps, Learn to Bike & Soccer programs structured around the core character values of Confidence, Resilience and Teamwork.

We run Swim Lessons in 18+ locations, Summer Camps in 9 locations and Learn to Bike Programs in 10 locations and cater to over 20,000 families across the GTA.

As we are quickly growing, we are now looking for another Full-Time Client Service Representative.

Y JOS:

Instilling the Confidence, Resilience & Teamwork in children.

We believe these character traits determine your choices and how you live your life.

The Confidence – to DO

The Resilience – to KEEP TRYING

The Teamwork – to HELP

About Your Job:

• Working from home full-time
• Schedule: Wed - Fri 9am - 5pm, Sat - Sun 8am - 4pm

ROLES & RESPONSIBILITIES:

• Answer general inquiries via phone and email
• Assist in program registrations
• Program Administration - class lists, make-up lessons
• Assist in make-up lesson bookings
• Registration changes/new registrations
• Process Compliments & Complaints
• Process Product Orders
• Direct communication with Program Managers
• Assist in administrative duties for Specialty Programs

REQUIREMENTS/QUALITIES:

• Attention to detail
• Adaptive communication skills
• Customer Service oriented
• Collaborative
• Client service experience (preferred, not required)
• Administrative experience (preferred, not required)
• Accountability

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Work from home

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location: Remote