Dispensary Sales Associate

Join the True North Cannabis Team

This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies

Key Responsibilities:

Represent the True North Cannabis Co. brand with pride and professionalism.

Greet, and assist customers, ensuring a positive and welcoming atmosphere.

Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings

Work hand-in-hand with our Management and sales teams to reach goals and maximize store sales.

Sell like a pro—meet targets and make customers feel great about their choices

Handle feedback, Compliments, and concerns with professionalism and courtesy, turning challenges into opportunities for improvement.
Facilitate the sale of regulated cannabis products by engaging with customers about products, accessories, and everything cannabis
Stay excited about the industry and bring creative energy to the store. Curate experiences that go above and beyond expectations for each guest.
Follow all legislative requirements, ensuring that we stay compliant with federal, provincial, and municipal laws at all times.
Check IDs and handle reception duties as needed—keeping things efficient while ensuring compliance.
Help organize and categorize products and accessories, keeping the store looking sharp and well-stocked.
Be a POS pro Utilize systems like Cova, Merrco, and Dutchie to process sales efficiently and accurately.
Follow proper cash handling procedures to keep transactions smooth and secure.
Keep the store clean and tidy—from shelves to the sales floor, a neat space makes everyone feel more comfortable.
Seek opportunities to improve business results, whether it's through creative ideas or contributing to team goals.
Stay open to feedback, coaching, and personal growth. We're all about continuous improvement

Store Operations & Compliance

• Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
• Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
• Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
• Support with inventory control, including receiving shipments, organizing stock, and rotating product
• Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

• Open and close the store in accordance with security and operational procedures
• Perform end-of-day cash reconciliation and reporting
• Lead the sales floor in the absence of a manager and delegate tasks appropriately
• Ensure adherence to all store policies and safety protocols during your shift
• Act as a point of contact for staff and customers during keyholder shift

What you bring to the table:

A passion for cannabis and a genuine desire to help people discover and enjoy it.
Excellent customer service skills with a friendly, approachable attitude.
Strong communication skills—you can explain things clearly, whether it's about a product or a new process.
A can-do attitude and the ability to thrive in a fast-paced environment.
A team-oriented spirit, because we rise together
Ability to work flexible shifts, including weekends, between 8:00am to 11:30pm.
Basic math skills for cash handling and processing transactions.

A valid Cannabis Certification— CannSell or Cannabis Retail Certification Program

A clean criminal background check (transparency is key).
A personal connection to the community? Even better

Not a Must, But Definitely a Plus:

A solid knowledge of cannabis products and accessories—if you're already a cannabis enthusiast, even better
First Aid Certification—because being prepared is always a good idea
Previous experience in sales or retail—if you've got it, we're all ears

Physical Demands:

• Frequent standing, reaching, and occasional lifting (up to 40 lbs).
• Able to work shifts lasting between 8-12 hours on tiled surfaces.
• Must Be able to work alone or as part of a team for whole or part of a shift

Perks:

Competitive hourly wage ($ $18.50 per hour).

Store discounts to stock up on your favorite products.

Profit-sharing to reward your hard work
Get paid to learn about cannabis and share that knowledge with others.
Work with a team of like-minded, passionate cannabis lovers.

Ready to take the next step in your cannabis career? Apply today and help us Light the way forward

Our operating hours are 7 days a week and may range from 8am to 11:30pm

Part-time hours range : hours per week

Full- time hours range : 30 – 44 hours per week

Job Types: Full-time, Part-time, Permanent

True North Cannabis is an Equal Opportunity Employer, committed to employment equity. We encourage qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Please let us know if you need assistance during the recruitment process. Please note that our hiring process does not involve the use of artificial intelligence (AI) or automated systems to screen, assess, or select applicants. All applications are reviewed by our hiring team.

We thank all applicants for their interest in working for True North Cannabis. Only those who are selected for an interview will be contacted.