System Engineer (24x7 Ops Center)- Fully ClearedIntelliforce-IT Solutions Group • United States
System Engineer (24x7 Ops Center)- Fully Cleared
Intelliforce-IT Solutions Group
- United States
- United States
Über
You will join a fast-paced operations team delivering around-the-clock support to mission-critical Identity, Credential, and Access Management services. These systems protect sensitive workloads and secure enterprise authentication and authorization flows. You will monitor system health, troubleshoot access issues, support customer integration activities, and keep critical identity services stable and available. You will engage directly with mission partners, development teams, and end users to resolve issues and maintain operational readiness. About This Role
You will deliver Tier 1 and Tier 2 operational support for ICAM systems. You will triage incidents, resolve access problems, support REST service integrations, and maintain documentation. You will also collaborate with developers and mission customers to troubleshoot complex issues and ensure seamless operations across environments. Key Responsibilities
Monitor ICAM systems in a 24x7 Ops Center and respond quickly to issues Provide Tier 1 and Tier 2 support across email, chat, phone, and ticketing systems Support enterprise customer integrations with ICAM services Troubleshoot access failures, PKI issues, and attribute-based authorization problems Analyze logs and system alerts to triage and identify root causes Support REST service troubleshooting for customer applications Update and maintain technical documentation and Confluence pages Educate customers on system capabilities and requirements Collaborate with development teams and explain operational issues clearly Perform basic Linux troubleshooting and system interaction Execute database queries to support incident resolution Work independently in a high-tempo mission environment Required Skills and Experience
TS/SCI with Polygraph 7+ years of System Engineering experience in programs of similar scope and complexity Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Five additional years of System Engineering experience may be substituted for the degree, for a total of 12 years Experience supporting online and telephone customers Knowledge of PKI Understanding of Attribute Based Access Control Experience with entitlements management Familiarity with LDAP directories Ability to execute SQL queries Understanding of REST services Experience with ticket systems including JIRA, Redmine, or ServiceNow Linux systems experience Desired Skills
Ability to troubleshoot complex software systems Ability to document processes and system behaviors in Confluence Ability to train and support customers Ability to understand customer needs and turn them into actions Ability to work independently Work Environment
You will work in a 24x7 Operations Center with minimal supervision. Collaboration and clear communication are essential. All work takes place within facilities in the Ft. Meade area. Compensation Range: $137,000.00 - $178,000.00
The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate's background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. Why Intelliforce? Because you matteryour work, your growth, and your well-being. At Intelliforce, we don't just push the boundaries of technologywe partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won't just contribute to projectsyou'll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That's why we invest in you: Ample PTO
to rest and rechargeplus all federal holidays and your birthday off, just because. Multiple medical plan options , including ones with zero deductible or premium for employees. Generous 401(k)
with immediate vestingbecause your future matters now. Exciting bonus opportunities , from profit sharing to quarterly awards and President's Club recognition. A culture
of collaboration, connection, and fun, with regular team activities that go beyond the work. Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join usand let's build something meaningful together. Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We're happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.
Sprachkenntnisse
- English
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