Manager Of Operations

POSITION DESCRIPTION

Posting open until January 9 th , 2026

JOB TITLE:  Manager of Operations

Tentative hours : Monday to Friday, and on-call responsibilities

Job Type: Full-time Permanent Position, with a Benefit Package after probation

Salary: $58,000 to $65,000 per year

Reports to:  Executive Director

To Apply: Please email

oneROOF Youth Services is a multi-service agency for youth experiencing or at-risk of homelessness in the Waterloo Region. Our services include meeting basic needs, outreach, street-to-housing support services, family reconnect support, mental health, and addictions support/services, providing harm reduction supplies, daytime services, food hampers, and emergency shelter.

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Job Skills, Duties & Responsibilities:

• Ensure consistent delivery of shelter services, including intake, case management support, and referrals
• Collaborate with case managers, community partners, and outreach teams
• Support crisis intervention and incident response involving staff and youth
• Monitor shelter capacity, intakes, exits, and length of stay
• Oversee day-to-day shelter and daytime service operations to ensure safety, cleanliness, and functionality
• Ensure compliance with health, safety, licensing, and funding requirements
• Develop and implement operational policies and procedures
• Supervise and support direct reports (Supervisor of Programs and Client Services Coordinator), along with full-time and part-time staff
• Create and manage staff schedules to ensure adequate 24/7 coverage
• Provide coaching, performance evaluations, and corrective action as needed
• Support staff training in trauma-informed care, de-escalation, and crisis response
• Promote a trauma-informed, youth-centered, and culturally responsive environment
• Address client grievances and ensure fair enforcement of shelter rules
• Support conflict resolution and restorative practices

Required

• Bachelor's degree in Social Services, or related field (or equivalent experience)
• 3–5 years of experience in shelter operations, residential programs, or nonprofit management
• 2+ years of supervisory experience
• Knowledge of youth homelessness, trauma-informed care, and crisis intervention
• Strong organizational, leadership, and communication skills
• Leadership and team development
• Crisis management and de-escalation
• Time management and problem-solving
• Cultural humility and youth advocacy
• Must have a valid First Aid and CPR certification
• Must produce a recent Vulnerable Sector and Criminal Record Check

oneROOF Youth Services is an equal opportunity employer. We encourage applications from individuals of all races, colours, ethnic origins, religions, abilities, gender identities, and sexual orientations.

While we value every applicant's interest in oneROOF Youth Services, only those who meet the required qualifications will be contacted for the next steps.