Customer Service Representative

Cloud Role Summary: Customer Service Representative

 About Canada Cloud Pharmacy:

Canada Cloud Pharmacy is a trusted online pharmacy dedicated to providing affordable excellence in service, we offer a wide range of prescription and over-the-counter medications with a focus on quality, safety, and convenience. Through secure transactions and professional guidance from licensed pharmacists, we ensure our customers receive the best in online healthcare, making medication accessible and affordable.

Role Purpose 

Purpose of role is to support our online operations in a customer service representative role. This role combines the reliability of traditional pharmacy services with the efficiency and accessibility of modern technology, offering a unique opportunity to contribute to healthcare delivery in a dynamic, digital environment.

Reporting Relationships  

Reports directly to the CSR Manager.

Key Accountabilities and Responsibilities 

• Process and manage online orders for prescription and over-the-counter medications, ensuring all legal requirements are met and customer satisfaction is maintained.
• Utilize advanced online tools for customer management, order tracking, and inventory control.
• Communicate effectively with customers via email, chat, or phone to assist with their orders, clarify prescriptions, and resolve issues.
• Participate in the documentation and uploading of prescriptions using secure online systems.
• Other projects or duties as needed and directed by the CSR Manager.

Requirements:

• Experience in online customer service within the healthcare sector is highly preferred.
• Able to adapt to working in a fast-paced, high-volume setting.
• Comfortable navigating online in-house platforms, and using multiple systems simultaneously. 
• Excellent interpersonal and communication skills, capable of explaining complex information clearly and concisely.
• Adept math skills, comfortable with completing basic math questions on the spot.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Knowledge of healthcare regulations, including privacy laws and best practices in medication handling.
• Able to explain policies, procedures and answer questions with confidence and professionalism. 
• Ability to work well with a team.