Medical Office Administrator

Join Our Team

We are seeking a compassionate, detail-oriented Medical Office Assistant to support our team and help uphold the highest standards of care within our innovative psychedelic-assisted therapy programs.

About SABI Mind

SABI Mind was founded in response to the global mental health crisis and the significant therapeutic potential of psychedelic medicines. We are a practitioner-led organization providing safe, evidence-based, and accessible psychedelic-assisted therapies for individuals who have found conventional treatments ineffective or who are seeking new pathways to healing. Our philosophy is rooted in human connection: people healing people. Through empathy in action, our team delivers leading-edge ketamine-assisted psychotherapy for treatment-resistant mental health and chronic pain conditions.

How you can help and what we can accomplish together

As a SABI Mind Medical Office Assistant, you will play a key role in creating a smooth, supportive experience for patients and staff alike. Your organization, communication, and attention to detail will help ensure seamless clinic operations—from scheduling and coordination to maintaining a calm, welcoming environment. Together, we can create a secure, compassionate, and transformative space that reflects our commitment to clinical excellence and deep human care.

• Completion of a Medical Office Assistant (MOA) certificate program or equivalent training.
• Experience in a clinical, mental health, or patient-facing care environment is strongly preferred.
• Exceptional organization, communication, and multitasking abilities with strong attention to detail.
• Comfortable supporting vulnerable populations and working within trauma-informed, client-centred care principles.
• Proficiency with Electronic Medical Records (EMR) systems and standard office software (e.g., Microsoft Office, Google Workspace).
• Ability to maintain calm, professionalism, and empathy in fast-paced or sensitive situations.
• Strong interpersonal skills with the ability to collaborate effectively with clinicians and administrative staff.
• Must provide a current Criminal Record Check with Vulnerable Sector Screening.
• CPR/First Aid certification is considered an asset but not required.

Key Duties & Responsibilities

• Greet and check in patients, ensuring a warm and welcoming environment
• Manage appointment scheduling, confirmations, and follow-up communication
• Maintain accurate patient records and support documentation needs
• Assist with intake processes and ensure forms are complete and up to date
• Coordinate communication between patients, clinicians, and administrative staff
• Monitor and maintain the cleanliness, order, and readiness of clinic spaces
• Handle email and phone inquiries with professionalism and empathy
• Support billing, invoicing, and payment processing
• Maintain inventory of office and clinic supplies and coordinate reordering
• Assist with general administrative tasks to support smooth clinic operations

Ready to Provide Exceptional Care?

If you are a dedicated individual looking to be at the forefront of a new paradigm in mental healthcare, we encourage you to apply. Please submit your resume and cover letter through our careers portal.

SABI Mind is an equal opportunity employer committed to building a diverse and inclusive workforce.