Guest Service Agent

General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more.

• Experience with Hotel PMS. We use Five Star Hotel Systems

• Greet guests and patrons as they arrive

• Ask if guests have a prior booking

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms

• Provide guests with room keys

• Take reservations over the telephone, through emails and in person

• Answer queries regarding the hotel's services, charges, dining facilities, and travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments

• Provide guests with directions around the hotel

• Contact housekeeping and maintenance departments when a problem is reported

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Inform management of any discrepancies in front desk operations

• Communicate with staff on the previous shift to manage guests' arrivals and reservations

• Perform cleaning and maintenance tasks on the front desk

• Offer guests advice on local shopping and eating areas

• Issue safety deposit boxes to guests when requested

• Previous hotel and accounting experience an asset

• Experience with Hotel PMS. We use Five Star Hotel Systems

• Extremely reliable and dependable

• Experience in a guest services role

• This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times

• Proven ability to be organized, detailed, efficient and work under pressure

• Maintains an appropriate appearance and hygiene when on duty

• Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality

• Applicants need to have a positive demeanor and be a team player

• Must be flexible with shifts, am/pm, weekends and holidays

• Excellent communication skills, speaking, reading and writing

• Needs to be great at multi-tasking with strong customer service skills

Job Types: , Part-time

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Work Location: In person