Bilingual Customer Service Representative

Bilingual Customer Service Representative - Remote

Monday to Friday 11:30am to 7:30pm (EST) / 12:30pm to 8:30pm (AST)

• Do you have experience working in a customer service role?
• Are you comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

Key Responsibilities:

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Maintain knowledge and awareness of all company policies and procedures
• Follow all current departmental procedures, processes and methodologies
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, you will need:

• Customer service / call center experience
• Bilingual (French & English)
• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes

Why Join?

REMOTE WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more

EMPLOYEE PERKS

• Free Coffee and snacks
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Employee Appreciation Events