IT Support Apprentice
Sedulo
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
Über
At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:
* Working with our clients to transform their business and personal finances
* Connecting and contributing to the business community in the cities we are in
* Working with charities by volunteering, fundraising, and influencing change both now and in the future through the Sedulo Foundation
* Being a great place to work and develop your career
*Role Purpose*
As a Junior IT Support Engineer Apprentice, you will provide technical support to Sedulo staff across all offices, both in person and remotely. You’ll assist with day-to-day troubleshooting, device configuration, system maintenance, and the administration of Microsoft 365, while building your skills across cloud services, networking, and cybersecurity.
*Role Objectives *
* Provide first line technical support across all offices (onsite and remote).
* Troubleshoot issues with Windows 11 laptops, Microsoft 365 apps, Teams, and SharePoint.
* Log and document tickets, resolutions, and updates in the helpdesk system.
* Set up laptops, mobile devices, and user accounts following company standards.
* Carry out maintenance tasks including updates, backups, and system monitoring.
* Assist with device inventory, asset management, and equipment labelling.
* Follow cybersecurity best practices when handling credentials and user data.
* Support disaster recovery testing and documentation.
*Your knowledge, skills & experience*
* Microsoft 365 and Entra ID (Azure AD) account management.
* User onboarding/offboarding processes (mailboxes, permissions, Teams, OneDrive).
* Intune device management and compliance processes.
* Azure Virtual Desktop (AVD) basics.
* Network fundamentals: routers, switches, VLANs, Wi‑Fi SSIDs.
* PC/laptop building or troubleshooting experience.
* Basic familiarity with PowerShell, Intune, or Active Directory (even home lab experience included)
*Training and Career Development*
* Sedulo invests heavily in building strong technical talent. You’ll benefit from:
* Vendor certifications (Microsoft, Fortinet, CompTIA).
* Mentorship from experienced Azure, networking, and cloud engineers.
* Hands on exposure to enterprise systems, cloud infrastructure, and cybersecurity. A clear progression path toward IT Infrastructure Engineer upon completion of the apprenticeship.
*What we offer*
Holidays & Flexibility*:*
* 26 days annual leave (including your birthday), plus bank holidays; flexible working hours and remote work for up to 20% of contractual hours; option to work abroad for up to 4 weeks; flexible public holiday policy
Pension & Insurance:
* Company pension scheme; enhanced maternity, adoption, and sick pay; death-in-service (4x salary); income protection (50% salary)
Health & Wellbeing:
* Discounted health perks via Medicash and Unum; wellbeing initiatives; private medical insurance (eligibility dependent).
* Lifestyle Perks: free breakfasts, refreshments, free events, and socials; annual Christmas trip abroad; financial and mortgage advice; cycle-to-work and travel ticket loans; electric car salary sacrifice scheme.
* Professional Development & Volunteering: Paid volunteering days (2 per year); ongoing personal and professional development, including access to our online learning platform (Kallidus).
Job Types: Full-time, Permanent
Application question(s):
* Please confirm that you do not need visa sponsorship to work in the UK - sadly we cannot support applications from candidates requiring this.
Work authorisation:
* United Kingdom (required)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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