Director, Ops NEXTGEN AI Program Manager

Manulife's Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler, and we are looking for individuals who are passionate about joining the team that will lead this journey.

The Director, Operations NEXTGEN AI Program Manager is a key member of a team of data professionals leading the oversight of AI, intelligent automation, and digitization initiatives across Global WAM, ensuring clear strategy–to–execution line of sight, disciplined prioritization, and measurable value realization across workstreams. The individual will also be responsible for identifying innovative opportunities, assess their impact on operating models, and add value to program benefits. They will bring together their expertise in program management, business development, and process improvement to enable the successful identification, development and execution of these innovative strategies for GWAM.

Key Responsibilities include:

• Providing oversight and reporting of the GWAM Operations portfolio of AI, intelligent automation and digitization initiatives

• Understanding the breadth and depth of digital solutions, promoting re‑use across GWAM Operations teams

• Champion strategic goals of the program, leading transformation by understanding diverse challenges and translating them into innovative solutions that deliver measurable value

• Provide reporting and communications through multiple channels to a variety of leadership teams on initiative progress, results, and key success metrics

The successful candidate has a passion for driving large business transformation. They will inspire and foster a culture of cross-functional collaboration on idea creation and drive adoption on continuous improvement. In addition, they possess strong situational analysis and decision-making abilities.

What are we looking for?

• 10 years in program/portfolio management, with experience managing/overseeing automation/AI at scale in complex environments

• Hands-on familiarity with automation and AI stacks, including knowledge on emerging technologies

• Exceptional stakeholder management; able to influence without authority and drive consensus on priorities and trade offs

• Understand and report on the entire portfolio of automation work, including benefits, costs and status of each initiative

• Partner with business stakeholders to engage them in the 'art of the possible', helping them identify and execute on automation opportunities

• Ensure solutions are showcased in the right forums and communication channels to generate excitement for the program; experienced in communicating with senior level audiences

• Offer leadership to the team through prioritization, stakeholder relationship management, and assessment of the viability of requested work

• Strong verbal and written communication, with the ability to effectively articulate technical vision, possibilities, and outcomes to a broad audience

• Seek creative approaches to communications, program structure, and reporting structure

• Enthusiastic, positive, and collaborative team player and team energizer

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.