Municipality Software Consultant

The Municipality Software Consultant supports and leads the implementation, configuration, and optimization of municipal software solutions used by local governments for utility billing, property tax administration, and related operations. This role partners closely with city and county stakeholders to understand business processes, translate requirements into system configurations, and ensure successful deployment, training, and adoption.

• Actively participate in implementations of municipal software systems, with primary responsibility for utility billing and property tax solutions.

• Configure system parameters, rates, workflows, billing rules, and interfaces based on each municipality's requirements.

• Design and execute data conversion strategies, including migration of customer accounts, parcels, assessments, rates, and historical information.

• Collaborate with municipal departments (Finance, Utility Departments, Tax Assessors, Clerks) to understand current practices and future-state needs.

• Map processes, identify gaps, and recommend best practices aligned with regulatory compliance and local policies.

• Develop and deliver user training for municipal staff, including billing specialists, tax assessors, and finance administrators.

• Create user guides, procedural documentation, and knowledge-based materials.

• Provide go-live support, post-implementation assistance, and ongoing advisory services.

• Work with project managers to define scope, timelines, milestones, and deliverables.

• Monitor project risks and issues, ensuring timely communication and resolution.

• Coordinate with internal software development and support teams to address system enhancements or defects.

• Create test plans and conduct unit, system, and user acceptance testing.

• Validate rate structures, billing cycles, tax calculation formulas, and workflows for accuracy and compliance.

• Serve as the subject matter expert on municipal billing, taxation, and financial operations.

• Build strong relationships with city and county leadership and frontline staff to ensure successful adoption and satisfaction.

• Bachelor's degree in Public Administration, Business, Information Systems, Accounting, or related field, or equivalent experience.

• 3 years of experience implementing municipal, public sector, or financial systems (utility billing, property tax, GIS, ERP, or similar).

• Strong understanding of utility rate structures, metering, billing cycles, delinquency processes, property assessments, millage, exemptions, and tax collection workflows.

• Experience with data migration, SQL queries, or system configuration tools (preferred).

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to work independently, prioritize tasks, and support multiple projects simultaneously.

• Familiarity with local government operations, regulations, and reporting requirements.

• Experience with major municipal software platforms (Tyler Technologies, Central Square, Harris, Munis, or similar).

• Knowledge of GIS and parcel management systems.

• Certifications in project management or business analysis (PMP, CBAP) are a plus.