Google - Client Account Manager

Accountable for all aspects of assigned client support including but not limited to ensuring the client needs are well prepared for and being met as well as identifying opportunities for the client, retailers included in programs, and the Company.  The Google, Client Account Manager serves as the direct contact to assigned client(s) and responsible for communicating direction to field management, client support teams, retail, and reporting teams on a day-to-day basis.  Ultimately responsible for compliance and increasing sales for all manufacturer / retailer products that fall under the program specifications.  Ensures all aspects of the account(s) from start-up to client communications and internal communications with all levels of management. 

Responsibilities

• Serves as the main point of contact for client on all day-to-day program needs. 
• Key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc. 
• Meets weekly with client to review program priorities and execution performance.

• Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.

• Partners with sales team to meet company goals by identifying client growth opportunities.

• Creates instructions, reports and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.  
• Works with operations team to review execution and address opportunities.
• Successfully addresses all issues to include (but not limit): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc. 

• Tracks execution compliance & retail trends, identifies opportunities, runs weekly reports, and provides professional reports internally and to the customer.

• Works closely with the Regional Managers to ensure that all representatives are fully trained at all times.  
• Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed. 
• Develops and recommends creative ideas for increasing in-store execution productivity, in-store shelf space and additional placement opportunities.
• Manages frequency plans / budgets throughout the month as needed. 
• Communicates frequency plan, addresses concerns with field operations teams as needed. 
• Visit stores with /without client as needed to plan for program needs.
• Weekend support may be requested during high program blitz times.
• Other duties as assigned to improve performance of self or others.  

Qualifications

Adaptability

• Adapts to changes in the work environment

• Manages competing demands

• Accepts criticism and feedback

• Changes approach or method to best fit the situation

Excellent Communication Skills

• Speaks clearly and persuasively, listens, gets clarification

• Demonstrates group presentation skills and participates in meetings

• Demonstrates accuracy and thoroughness

• Looks for ways to improve and promote quality

• Applies feedback to improve performance

• Monitors own work to ensure quality

Initiative and Judgment

• Undertakes self-development seeking increased responsibilities

• Takes action and calculated risks taking advantage of opportunities

• Displays willingness to make decisions with sound, accurate judgment

• Supports/explains reasoning for decisions including appropriate people in decision-making process

• Makes timely decisions

• Asks for help when needed

Managing Customer Focus and Service

• Promotes customer focus while meeting commitments

• Establishes customer service standards

• Develops new approaches to meeting customer needs

• Responds promptly to customer needs

• Displays courtesy and sensitivity

Planning and Organizing

• Prioritizes and plans work activities

• Uses time efficiently

• Plans for additional resources

• Integrates changes smoothly

• Sets goals and objectives

• Works in an organized manner

Problem Solving

• Identifies problems in a timely manner

• Gathers and analyzes information skillfully

• Develops alternative solutions

• Resolves problems in early stages

• Works will in group problem solving situations

Quality Management

• Fosters quality focus in others

• Sets clear quality requirements

• Measures key outcomes

• Solicits and applies customer feedback

• Improves processes, products, and services

Teamwork

• Balances team and individual responsibilities

• Exhibits objectivity and openness to others' views

• Gives and welcomes feedback

• Contributes to building a positive team spirit

• Puts success of team above own interests