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Über
Verifies integrity of system backups, troubleshooting where necessary.
Proactively evaluates latest patches for stability and CVE mitigation and applies them to applicable machines and groups.
Follows up on assigned tickets, pursuing them to resolution in a timely manner consistent with department goals and priorities.
Documents resolution of escalated issues into the Tier 2 knowledgebase.
Evaluates processes and procedures, looking for areas to automate or optimize.
Stays up-to-date on latest developments with IT tool stack.
EDUCATION
Bachelor of Science in Information Systems preferred or equivalent relevant job experience.
EXPERIENCE
2-3 years systems administration, or 3+ years in a senior helpdesk role.
Preferred Certifications: Microsoft Fundamentals MS-900 and Azure Administrative Associate AZ-104. Equivalent certifications in AWS or Google Cloud may be substituted or ability to obtain Certifications within 90 days of employment.
SKILLS / KNOWLEDGE / ABILITIES
Critical thinking skills and a strong analytical mindset.
Strong oral/written communication skills. Ability to articulate technical concepts to a non-technical audience.
Experience supporting and troubleshooting web-based applications.
Understands Active Directory/Entra ID management concepts and best practices.
Good working knowledge of networking concepts including cloud networking.
Strong working knowledge of major operating systems (Windows, MacOS, Linux).
Participating in incident response team.
Proficiency with DNS and DHCP servers, GPO and PowerShell.
Working knowledge of virtualization technologies including VMWare and Hyper?V.
Availability for some after?hours work and participation in an on?call rotation.
REQUIREMENTS
Remain stationary for extended periods.
Ability to communicate information.
Ability to operate a computer.
Travel requirement: 10%.
Possess/Maintain a valid Drivers License.
People are our passion. At ALLO, we dont treat you like a number. Youre a human being. BENEFITS Free internet? You bet. Plus, awesome discounts on other ALLO services. Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and well deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace. #J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
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