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Über
Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service. Required: High school diploma or equivalent and 2+ years administrative support with strong customer service experience Working knowledge of SAP, intermediate proficiency of Word and Excel Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently Excellent communication and time management skills. Preferred: Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience. Essential duties include: Coordinating logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers. Communicating with Sales Representative(s) status of orders including sales, returns, and credit issues. Keeping District Sales Manager informed about issues within area of assigned responsibility and escalating issues beyond scope of authority to the appropriate party. Preparing quotes, customer order guides, and other forms of reports as required. Ensuring that databases are maintained, utilized, and updated to provide essential data to all Don users. Requesting literature and samples from manufacturers. Completing Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and securing "pro" number from factories to track deliveries as needed. Making select customer calls on re-supply business. Assisting in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion. Checking in pre-packs on site at customer openings as needed. Troubleshooting and resolving internal and external customer issues. Managing, researching and processing correspondence from customers and account managers to determine customer needs. Working with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information. Preparing formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel. Processing stock and non-stock orders, working with Purchasing to ensure correct delivery time, and following up with factory on progress of orders to obtain shipping information. Responsible for processing returns, obtaining return approvals, and following up to ensure proper processing and pick up of all RAs. Successfully navigating and effectively utilizing Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff. Communicating with Sales and customers to obtain and process orders within appropriate programs. Providing documents, reports, and comparisons as directed by sales and sales management. Retrieving messages via voice and e-mail as required and responding within established time frames. Assisting Sales and Sales Management with administrative duties. Coordinating vendor contract set-up and maintenance. Performing other duties as assigned. Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Sprachkenntnisse
- English
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