General Manager

NUMA is opening at The Grove in Shrewsbury, and we are hiring a General Manager to work directly with ownership to run daily operations, develop the team, and deliver a consistent and elevated guest experience. This is a hands-on leadership role focused on people, systems, and operational execution.
Key Responsibilities

Operations

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  Oversee all daily service operations

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  Maintain consistent service standards across all shifts

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  Manage guest flow, pacing, and floor awareness

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  Ensure all opening and closing procedures are followed

Staff Leadership

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  Recruit, hire, and train FOH team members

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  Conduct ongoing coaching, performance reviews, and corrective action when needed

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  Build weekly schedules aligned with labor targets

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  Lead pre-shift meetings and communicate service priorities

Guest Experience

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  Uphold NUMA's hospitality standards at all times

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  Resolve guest issues calmly and professionally

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  Build relationships with repeat guests and the local community

Financial & Administrative

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  Monitor sales, labor, and operating costs

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  Manage inventory, ordering, and vendor relationships

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  Track comps, voids, and operational KPIs

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  Ensure compliance with health and safety standards

Collaboration with Ownership

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  Work directly with owners on goals, operations, and strategic initiatives

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  Support menu rollouts, training programs, and service improvements

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  Provide operational feedback and identify areas for growth

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  3–5 years as a GM or AGM in a full-service restaurant

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  Strong leadership and communication skills

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  Experience with scheduling, cost controls, and inventory

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  Ability to manage service under pressure with consistency

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  Knowledge of hospitality best practices and guest engagement

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  Salary range: $85,000–$100,000 based on experience

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  Bonus potential

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  Paid time off

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  Employee meals

• Health & 401k Benefits
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  Growth opportunities as NUMA expands

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  Opening: Tentative March 2026

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  Full-service lunch and dinner, seven days a week

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  Located in The Grove at Shrewsbury