Senior Operations Manager - Service Excellence

As a key leader in our organization, the Corporate Services Director plays a pivotal role in driving operational excellence and service standards across our Michelin-starred fine dining group.

This senior position is responsible for overseeing various aspects of our business, including service delivery, financial performance, and people development.

• Main Responsibilities:
• Oversight of flagship restaurant operations to ensure high-quality service standards and exceptional guest experiences.
• Leadership and guidance of front-of-house teams through recruitment, training, development, and performance management.
• Management of financial performance, encompassing P&L oversight, budgeting, and cost control strategies.
• Support and guidance for new restaurant openings, focusing on service training, systems implementation, and standardization.
• Regular site visits to evaluate service standards and provide ongoing support to local leadership teams.
• Collaboration with licensees to maintain brand consistency and integrity in service, culture, and guest experience.

About This Role:

This dynamic and challenging role requires a seasoned professional who can inspire and motivate teams to deliver outstanding results. If you are a strategic thinker with excellent leadership skills, a passion for excellence, and a drive to succeed, we encourage you to apply.