Customer Quality Engineer

Role Summary
Job Description
Customer Quality Engineer
Location: Allen Plant, Gastonia

The Customer Quality Engineer serves as the primary liaison between the customer and internal teams, representing the customer's voice within the plant. This role ensures that customer-specific requirements are met, manages quality-related communication, and drives the resolution of quality concerns. The Customer Quality Engineer also plays a key role in maintaining strong customer relationships and promoting continuous improvement in quality processes.

Main Tasks

• Serve as the main point of contact for customer quality representatives after SOP.
• Coordinate and support customer quality-related visits and audits, ensuring timely investigation, correction, and verification of audit findings.
• Proactively visit customer sites to maintain relationships and address quality concerns.
• Manage and maintain customer quality portals, ensuring accurate and timely submission of documentation and responses.
• Provide expert guidance on customer-specific requirements and ensure compliance across internal processes.
• Prepare and submit required customer documentation (requalification data, PPAP packages, etc.).
• Coordinate PPAP submissions related to Technical Change Management (TCM) and communicate requirements with the customer.
• Lead the deviation and concession process with customers.
• Evaluate internal nonconformities based on customer standards and ensure appropriate resolution.
• Manage customer complaints (0 km and field), leading cross-functional teams in root cause analysis and corrective actions, and submit formal reports within customer timelines.
• Document field complaints in SAP WM, negotiate technical factors, reject invalid claims, and initiate alerts when necessary.
• Participate in continuous improvement initiatives, promoting the effective use of quality tools and methodologies.
• Exercise authority to stop production or shipments in cases of serious nonconformance, safety, or environmental risk.

Your Profile
Education:

• Bachelor's degree in Engineering.
• Equivalent work experience may be considered in lieu of a degree.
• Fluent in written and oral English communication or customer's language(s).

Experience:

• Minimum of 3 years' relevant experience, preferably in the automotive industry.
• Ability to organize and manage multiple projects with minimal supervision.
• Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP, and Statistical methods.
• Ability to interpret engineering drawings and specifications to ensure adherence to quality parameters.
• Experience with Power BI a plus.

We offer
Join MANN+HUMMEL, a global leader in filtration technology committed to innovation and employee growth.

• Competitive pay and comprehensive health, dental, and vision benefits.
• 401(k) with company match and paid time off for work-life balance.
• Tuition reimbursement and professional development opportunities.
• A supportive, safety-focused culture built on teamwork and respect.
• Stability and career growth within a global organization shaping the future of clean air and mobility.