IT Support Technician

Requisition Title

IT Support Technician

Close Date

24 November 2025

Contract Type

Temporary - Full Time

Location

Midhurst, ON L9X 1N6 CA (Primary)

Job Description

The IT Support Technician provides first level technical support and customer service to end-users on software and hardware related problems. Participate in software and hardware deployments. Assist with various projects as required.

** Contract length - approximately September 2026 or as extended **

1. Provide first level support to end users on a variety of software applications.

2. Respond to end user inquiries through phone calls, e-mail and help desk ticket system, and communicate incident status and resolution in a timely fashion.

3. Track, monitor, and resolve incidents within service levels agreements.

4. Prepare and deploy computer workstations to County locations including the configuration of software to specifications and appropriate access rights.

5. Troubleshoot workstation hardware failures and repair or co-ordinate warranty repairs with appropriate vendor.

6. Install and configure printers and other peripheral equipment.

7. Investigate network connectivity issues and escalate as necessary.

8. Prepare and maintain IT Procedures and documentation in accordance with standards.

9. Update hardware and software inventories and databases as required.

10. Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.

11. Provide advice and training to end users regarding the proper configuration and use of hardware and software.

12. Support County Library Cooperative IT needs, including computer, printer, tablet, network and servers.

13. Perform other duties as assigned, including redeployment in emergency situations.

14. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

15. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Has knowledge of and demonstrated ability in our corporate competencies:

• Acts with the Customer in Mind
• Ensures Accountability
• Continuously Seeks to Improve Work Processes
• Collaborates
• Communicates with Impact
• Is Resilient

• A two (2) year College diploma in Information Technology. This job may be considered for educational equivalency in accordance with County Policy.

• Knowledge of common office applications such as Microsoft Office, Internet Explorer, Adobe Suite and ability to provide support to end users.

• Knowledge of computer operating systems, particularly Windows desktop and server technology.

• Problem solving and critical thinking skills to diagnose problems and determine steps necessary to achieve an effective solution.

• Ability to communicate effectively to users with varying levels of computer understanding.

• Strong customer service skills and the ability to determine and prioritize requests.

• Ability to work effectively with constant interruptions; ability to work simultaneously on several projects independently.

• Technical writing skills required to document systems procedures.

• Valid G class drivers license and access to reliable vehicle.

• Criminal records check that is less than 6 months old at time of hire.

• Six months experience in the information technology field providing end-user technical support.

• Some lifting, carrying, bending, stooping, packing and unpacking when rolling out/moving new PC's, monitors, printers, etc.

• Concentration required for up to two hours when trouble shooting, problem solving, and setting up new equipment.

• Exposure to dust and dirt when setting up new equipment in different offices.

• Deals with angry and frustrated people/clients.

Salary Grade

$ $38.16

Union

CUPE

The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

Personal information provided is collected under the authority of the Municipal Act and will be used to determine eligibility for employment.